Redeem my Sims 3 product code [ Edited ]

[simss3lover101]

Dear Ea,

 My Sims 3 game I installed on my computer just last January. I installed it on a fast and easy account but since then I ave forgot the password for that account but cam to realize that instead  putting my email as xxxxxxxxx@aol.com I did it xxxxxxxxx@YAHOO.com which now I am screwed because I can not activate my account in Sims 3 or even play on a new account because it sais I have already active a code on another account. It would help me tremendously tat you will tell me the step by steps to redeeming my product code or how to get a new because your help page is not very helpful.

            Thank You,

                     simss3lover101

P.S. here is my product code that I have been trying to use and is my original one.

([Removed] )

[gaa17]

This is a public forum, not a private message to EA's customer service.  Please remove your email addresses and serial code.

Only EA can handle account issues like lost registration codes, recovering passwords, purchasing/refunds, etc. Here is a link to contact them: https://help.ea.com/contact-us

Also, here's a post on how to navigate the contact page in case it's confusing: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html (Just so you know there is no longer an email option, only live chat and phone.)

Best of luck.