Help us improve Answers HQ! Take Survey No, Thanks

Re: Redeem my Sims 3 product code

by gaa17
Reply

Original Post

Redeem my Sims 3 product code

[ Edited ]
★★ Newbie

 

Dear Ea,

 

 My Sims 3 game I installed on my computer just last January. I installed it on a fast and easy account but since then I ave forgot the password for that account but cam to realize that instead  putting my email as xxxxxxxxx@aol.com I did it xxxxxxxxx@YAHOO.com which now I am screwed because I can not activate my account in Sims 3 or even play on a new account because it sais I have already active a code on another account. It would help me tremendously tat you will tell me the step by steps to redeeming my product code or how to get a new because your help page is not very helpful.

 

            Thank You,

                     simss3lover101

 

P.S. here is my product code that I have been trying to use and is my original one.

([Removed] )

Message 1 of 2 (100 Views)
Highlighted

Re: Redeem my Sims 3 product code

★★★★★ Guide

This is a public forum, not a private message to EA's customer service.  Please remove your email addresses and serial code.

 

Only EA can handle account issues like lost registration codes, recovering passwords, purchasing/refunds, etc. Here is a link to contact them: https://help.ea.com/contact-us

Also, here's a post on how to navigate the contact page in case it's confusing: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html (Just so you know there is no longer an email option, only live chat and phone.)

Best of luck.

Message 2 of 2 (95 Views)

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more

Check out the new EA Help!

We want to make finding the help you need better, faster, and easier.

So, we’ve had some work done at help.ea.com