Help us improve Answers HQ! Take Survey No, Thanks

Re: Redeem my Sims 3 product code

by gaa17

Original Post

Redeem my Sims 3 product code

[ Edited ]
★★ Newbie


Dear Ea,


 My Sims 3 game I installed on my computer just last January. I installed it on a fast and easy account but since then I ave forgot the password for that account but cam to realize that instead  putting my email as I did it which now I am screwed because I can not activate my account in Sims 3 or even play on a new account because it sais I have already active a code on another account. It would help me tremendously tat you will tell me the step by steps to redeeming my product code or how to get a new because your help page is not very helpful.


            Thank You,



P.S. here is my product code that I have been trying to use and is my original one.

([Removed] )

Message 1 of 2 (120 Views)

Re: Redeem my Sims 3 product code

★★★★★ Guide

This is a public forum, not a private message to EA's customer service.  Please remove your email addresses and serial code.


Only EA can handle account issues like lost registration codes, recovering passwords, purchasing/refunds, etc. Here is a link to contact them:

Also, here's a post on how to navigate the contact page in case it's confusing: (Just so you know there is no longer an email option, only live chat and phone.)

Best of luck.

Message 2 of 2 (115 Views)

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Connection troubleshooting steps


Keep your account safe

We'll make sure it's you by sending you a code for your trusted devices.

Learn more about Login Verification on EA Help