03-19-2013 10:44 PM - last edited on 03-20-2013 12:39 AM by EA_Kristi
My Sims 3 game I installed on my computer just last January. I installed it on a fast and easy account but since then I ave forgot the password for that account but cam to realize that instead putting my email as firstname.lastname@example.org I did it xxxxxxxxx@YAHOO.com which now I am screwed because I can not activate my account in Sims 3 or even play on a new account because it sais I have already active a code on another account. It would help me tremendously tat you will tell me the step by steps to redeeming my product code or how to get a new because your help page is not very helpful.
P.S. here is my product code that I have been trying to use and is my original one.
03-19-2013 11:39 PM
This is a public forum, not a private message to EA's customer service. Please remove your email addresses and serial code.
Only EA can handle account issues like lost registration codes, recovering passwords, purchasing/refunds, etc. Here is a link to contact them: https://help.ea.com/contact-us
Also, here's a post on how to navigate the contact page in case it's confusing: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html (Just so you know there is no longer an email option, only live chat and phone.)
Best of luck.