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Redeem a Code Broken

by CutieKitsune

Original Post

Re: Redeem a Code Broken

★★★★ Newbie

The ingame version doesn't work either... when you click on account details it doesn't come up and freezes but all the other pages are fine. Disappointing Frown

Message 11 of 31 (295 Views)

Re: Redeem a Code Broken

Community Manager

@Fayle174 The in-game version can be a bit slow. It's best to be patient with it and let the pages low for a few minutes before taking the next action. 


The studio is still looking into this issue!

Message 12 of 31 (289 Views)

Re: Redeem a Code Broken

[ Edited ]
★★★★ Novice

I am having this same exact issue. Its very frustrating! I am hoping they get this issue fixed as soon as possible.




Message 13 of 31 (278 Views)

plz help me ... [Redeem a Code]

★★★★ Newbie

i purchase sims 3 Roaring Heights 1 hous ago.
But I can't register my serial number in the page,
when i clicked [Redeem a Code], Nothing pops up in the page.
So I can not register an account, download my game.Devil

Message 14 of 31 (263 Views)

Re: plz help me ... [Redeem a Code]

Community Manager

Hi @ranranstar,

I moved your post here because you are having the same issue. As EA_Kristi explained in her post, this problem is being investigated and the studio will fix it as soon as possible. While they work on a solution, you can redeem the code in-game following her instructions.


Thank you, I hope you enjoy your new world!


Message 15 of 31 (249 Views)

Re: Redeem a Code Broken

Community Manager

Hello all,


This issue should now be resolved and you should be able to redeem the codes on website again. 


Let us know if you run into any further issues!


Thank you!

Message 16 of 31 (219 Views)

Re: Redeem a Code Broken

★★★★ Novice

I have experienced the same problem and I found a better workaround

1. go to
2. log in using your account
3. redeem the code

Message 17 of 31 (198 Views)

Re: Redeem a Code Broken

★★★★ Novice

have you tried redeeming your code on Origins web site. go to origins website log in, go to game library and on the upper right hand side is add a game, you can redeem your code there


Message 18 of 31 (195 Views)

Re: Redeem a Code Broken

★★★★★ Newbie

To anyone else with this problem please try the link in @Iconer1's post it worked perfectly. I've been trying to fix the problem, contacted two people at EA, been going through customer service for 2+ hours and this worked amazingly! Thank you!!

Message 19 of 31 (179 Views)

Re: Redeem a Code Broken

★★★★★ Novice

How long are they going to be working on the Weekly Specials page? It has been down for several months now and all we keep on hearing is someone is working on it.

Message 20 of 31 (171 Views)

Accepted Solution

EA Sims Team

Hey all, just to let you know. We found the cause of the problem you reported in this thread and have released an update to the website to address it.
You should now be able to redeem codes properly without experiencing the endless loading.


Thank you for your reports and if you experience any other issues redeeming your codes on let us know.


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