10-15-2016 05:13 AM
The ingame version doesn't work either... when you click on account details it doesn't come up and freezes but all the other pages are fine. Disappointing
10-15-2016 04:00 PM
@Fayle174 The in-game version can be a bit slow. It's best to be patient with it and let the pages low for a few minutes before taking the next action.
The studio is still looking into this issue!
10-16-2016 02:29 PM - edited 10-16-2016 02:58 PM
I am having this same exact issue. Its very frustrating! I am hoping they get this issue fixed as soon as possible.
UPDATE: TRIED THE IN GAME VERSION AND IT ACTUALLY WORKED. FINALLY LOL
10-17-2016 03:24 PM
i purchase sims 3 Roaring Heights 1 hous ago.
But I can't register my serial number in the page, store.thesims3.com/myAccount.html
when i clicked [Redeem a Code], Nothing pops up in the page.
So I can not register an account, download my game.
10-17-2016 05:43 PM
I moved your post here because you are having the same issue. As EA_Kristi explained in her post, this problem is being investigated and the studio will fix it as soon as possible. While they work on a solution, you can redeem the code in-game following her instructions.
Thank you, I hope you enjoy your new world!
10-18-2016 07:13 PM
This issue should now be resolved and you should be able to redeem the codes on website again.
Let us know if you run into any further issues!
11-02-2016 02:41 PM
I have experienced the same problem and I found a better workaround
1. go to http://igs.thesims3.com/myAccount.html
2. log in using your thesims3.com account
3. redeem the code
11-02-2016 05:19 PM
have you tried redeeming your code on Origins web site. go to origins website log in, go to game library and on the upper right hand side is add a game, you can redeem your code there
01-04-2017 05:30 AM
To anyone else with this problem please try the link in @Iconer1's post it worked perfectly. I've been trying to fix the problem, contacted two people at EA, been going through customer service for 2+ hours and this worked amazingly! Thank you!!
01-04-2017 07:53 PM
How long are they going to be working on the Weekly Specials page? It has been down for several months now and all we keep on hearing is someone is working on it.
06-22-2017 11:54 PM
Hey all, just to let you know. We found the cause of the problem you reported in this thread and have released an update to the website to address it.
You should now be able to redeem codes properly without experiencing the endless loading.
Thank you for your reports and if you experience any other issues redeeming your codes on TheSims3.com let us know.