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Redeem a Code Broken

by CutieKitsune

Original Post

Re: Redeem a Code Broken

★★★★ Newbie

The ingame version doesn't work either... when you click on account details it doesn't come up and freezes but all the other pages are fine. Disappointing Frown

Message 11 of 26 (181 Views)

Re: Redeem a Code Broken

Community Manager

@Fayle174 The in-game version can be a bit slow. It's best to be patient with it and let the pages low for a few minutes before taking the next action. 


The studio is still looking into this issue!

Message 12 of 26 (175 Views)

Re: Redeem a Code Broken

[ Edited ]
★★★★ Novice

I am having this same exact issue. Its very frustrating! I am hoping they get this issue fixed as soon as possible.




Message 13 of 26 (164 Views)

plz help me ... [Redeem a Code]

★★★★ Newbie

i purchase sims 3 Roaring Heights 1 hous ago.
But I can't register my serial number in the page,
when i clicked [Redeem a Code], Nothing pops up in the page.
So I can not register an account, download my game.Devil

Message 14 of 26 (149 Views)

Re: plz help me ... [Redeem a Code]

Community Manager

Hi @ranranstar,

I moved your post here because you are having the same issue. As EA_Kristi explained in her post, this problem is being investigated and the studio will fix it as soon as possible. While they work on a solution, you can redeem the code in-game following her instructions.


Thank you, I hope you enjoy your new world!



Answers HQ es una comunidad en la que compartir tu experiencia, echar una mano y pedir ayuda a otros jugadores. ¡Dale las gracias a quienes te ayuden con XPs! ¡Gana XPs y conviértete en un héroe!

No respondo problemas por privado, esto es una comunidad donde la información es pública. Si quieres soporte técnico de EA, contacta con nuestros asesores.

Message 15 of 26 (135 Views)

Re: Redeem a Code Broken

Community Manager

Hello all,


This issue should now be resolved and you should be able to redeem the codes on website again. 


Let us know if you run into any further issues!


Thank you!

Message 16 of 26 (105 Views)

Re: Redeem a Code Broken

★★★★ Novice

I have experienced the same problem and I found a better workaround

1. go to
2. log in using your account
3. redeem the code

Message 17 of 26 (84 Views)

Re: Redeem a Code Broken

★★★★ Novice

have you tried redeeming your code on Origins web site. go to origins website log in, go to game library and on the upper right hand side is add a game, you can redeem your code there


Message 18 of 26 (81 Views)

Re: Redeem a Code Broken

★★★★★ Newbie

To anyone else with this problem please try the link in @Iconer1's post it worked perfectly. I've been trying to fix the problem, contacted two people at EA, been going through customer service for 2+ hours and this worked amazingly! Thank you!!

Message 19 of 26 (65 Views)

Re: Redeem a Code Broken

★★★★ Novice

How long are they going to be working on the Weekly Specials page? It has been down for several months now and all we keep on hearing is someone is working on it.

Message 20 of 26 (57 Views)

Accepted Solution

Community Manager

Hello all,


The studio is aware of this issue and they are investigating. As a work around could you please try redeeming the code in-game?


Here are the steps on how to do this in game: 




  1. Launch the Sims 3 client
  2. Load any game and lot combination
  3. Click the “Buy Mode” button:



  1. While in Buy mode, click the “Shop Mode” button (or hit F4) to open the in-game Store:



  1. In IGS, log in (if not auto-logged in already) to your Sims 3 account:



  1. After logging in, click the left nav “Account Info & Settings” link:



*Note: you may be asked to log in again after this step.


  1. After logging in again if needed, on the My Store Account page, expand the “Redeem a Code” module:



  1. Enter your 16 digit code, confirm the TOS, and click the “Redeem” button:





Thank you for your patience while this being worked on!

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