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Re: Redeem a Code Broken

by foreverrlaurenn
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Re: Redeem a Code Broken

★★★★ Newbie
I'm trying to redeem my code from inside the game but there is no tab that says Account Info & Settings.
Message 21 of 24 (31 Views)

Re: Redeem a Code Broken

Community Manager

Hi @foreverrlaurenn,

 

That tab won't be there unless you log in first, are you logged in? If so, could you take a screenshot for us?

 

Thanks,

-Mai

_______________________________


Answers HQ es una comunidad en la que compartir tu experiencia, echar una mano y pedir ayuda a otros jugadores. ¡Dale las gracias a quienes te ayuden con XPs! ¡Gana XPs y conviértete en un héroe!


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Message 22 of 24 (23 Views)

Re: Redeem a Code Broken

★★★★ Novice

I'm having the same issue. Tried to redeem a code on the website, just kept loading and loading after i input the code, tried the in game option but there is no link to account info. photo is attached. 

1.jpg
Message 23 of 24 (15 Views)

Re: Redeem a Code Broken

Community Manager

Hi @CalicoSprite,

 

Could you try @Iconer1's suggestion? It is a good idea. Remember to grant XP to them if it helps Wink

 

-Mai

_______________________________


Answers HQ es una comunidad en la que compartir tu experiencia, echar una mano y pedir ayuda a otros jugadores. ¡Dale las gracias a quienes te ayuden con XPs! ¡Gana XPs y conviértete en un héroe!


No respondo problemas por privado, esto es una comunidad donde la información es pública. Si quieres soporte técnico de EA, contacta con nuestros asesores.

Message 24 of 24 (4 Views)

Accepted Solution

Community Manager

Hello all,

 

The studio is aware of this issue and they are investigating. As a work around could you please try redeeming the code in-game?

 

Here are the steps on how to do this in game: 

 

Spoiler

Steps:

  1. Launch the Sims 3 client
  2. Load any game and lot combination
  3. Click the “Buy Mode” button:

pic1.jpg

 

  1. While in Buy mode, click the “Shop Mode” button (or hit F4) to open the in-game Store:

 pic2.jpg

 

  1. In IGS, log in (if not auto-logged in already) to your Sims 3 account:

 pic3.jpg

 

  1. After logging in, click the left nav “Account Info & Settings” link:

 pic4.jpg

 

*Note: you may be asked to log in again after this step.

 

  1. After logging in again if needed, on the My Store Account page, expand the “Redeem a Code” module:

 pic5.jpg

 

  1. Enter your 16 digit code, confirm the TOS, and click the “Redeem” button:

 pic6.jpg

 

 

 

Thank you for your patience while this being worked on!

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