REF #10048 The Sims 3 for PC [ Edited ]

[ymfo]

Today I've tried to buy the Sims 3 on Origin and the Sims 3 starterpack, and none of them worked. I always get the error "ref #10048" saying that I should use another way to pay or try again later. I wanted to buy Sims 3 on the sale but it's not working, and both of them doesn't work. I've seen people with the same problem with other games like BF4 and Simcity. What do I do? I've even tried two different cards to pay but both with the same results. Please help.

[crinrict]

You need to contact a Customer Support game advisor for this

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html