June 2015 - last edited June 2015 by rumbutter
Hello!
I recently got a new laptop, and I downloaded The Sims 3 on it from origin. I used to have a windows 7, (and sims 3 worked on there) and now I have a Macbook Pro 13 inch 2015 update, and I downloaded Sims 3 on it, but when I try to run the game, it says: "Cannot start process while game is running. Please exit the game and try again." I exit the game, go back in, try to start it, and it says that same thing AGAIN! I re-installed the game like, 10 times, re-installed origin, that didn't work. Someone PLEASE help me if you can.
Thanks for any help!
June 2015
Did you try to cancel all the active proceses going on your computer? Including the one with the sims, and then, trying it again?
June 2015
June 2015
Please can you provide the following info:
Click on the Apple icon in the top left corner of your desktop and select About This Mac. Please provide the following information (you may need to click on More Info depending on what operating system you're running:
- Operating System (Version)
- Mac model
- Processor
- Memory (RAM)
- Graphics
- Are you running any antivirus?
- Do you have Time Machine/Spotify/Dropbox or similar running?
- Are you patched up to date? You should be on patch level 1.67
- Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem?
June 2015
@bluebellflora
I have to tell you about my mac info? Or what do you mean?
June 2015
Yes please.
June 2015
@bluebellflora
MacBook Pro (Retina, 13-inch, Early 2015)
2.7 GHz Intel Core i5
Intel Iris Graphics 6100 1536 MB
I started to download CC into it before I played, because I knew how, but I took it out. I have Spotify, but it is not running. But, the launcher says I can't update farther than update 1.42. I hope that was all you needed to know
June 2015
@peaceluvplumbob wrote:
@BluebellfloraMacBook Pro (Retina, 13-inch, Early 2015)2.7 GHz Intel Core i5
Intel Iris Graphics 6100 1536 MB
I started to download CC into it before I played, because I knew how, but I took it out. I have Spotify, but it is not running. But, the launcher says I can't update farther than update 1.42. I hope that was all you needed to know
Perfect - thank you.
You should download and install the manual patch to get up to patch level 1.67.
BUT..... I'm afraid the Intel Iris graphics aren't supported in TS3 but there is a workaround you can try which has worked for some. It's at the top of page 2 in this thread.
June 2015
@Bluebellflora wrote:
@peaceluvplumbob wrote:@BluebellfloraMacBook Pro (Retina, 13-inch, Early 2015)2.7 GHz Intel Core i5
Intel Iris Graphics 6100 1536 MB
I started to download CC into it before I played, because I knew how, but I took it out. I have Spotify, but it is not running. But, the launcher says I can't update farther than update 1.42. I hope that was all you needed to know
Perfect - thank you.
You should download and install the manual patch to get up to patch level 1.67.
BUT..... I'm afraid the Intel Iris graphics aren't supported in TS3 but there is a workaround you can try which has worked for some. It's at the top of page 2 in this thread.
I have a virus protection, And it doesn't like that update file. And, it still says the same thing. Is there another thing that I can do to make it work?
June 2015
I promise you, the file is fine. It's EA's own links to their manual patches for the game. I've used it myself
But the problem still remains that the game is not compatible with your graphics card. Download and install the manual patch and then try the workaround in the thread I linked to.