June 2017
June 2017 - last edited June 2017
I would contact EA support. You should be able to verify your account with them and then get your password reset.
Here is a article I found about passwords/account safety from @Andromache2013: It is about resetting your password:
http://answers.ea.com/t5/The-Sims-3/FAQ-How-to-keep-your-account-safe/td-p/2105061
If you would like to reset your password for your EA account, use this page