PRODUCT CODE/SERIAL NUMBER NOT WORKING FOR SIMS 3

[claas6001979]

My partner recieved Sims 3 for her birthday, she installed it and layed it.   Months later she goes on and has to re register her product code.   We both have tried and failed as once our code has been enterned into origin. it tells us that the code has already been used.....We are from the uk...My question is how do we either obtain a new code for free or whether our original code can be used.

Many Thanks

Tony and Pip

[rumbutter]

FAQ http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/m-...

you might need to contact CS if you still have issues with invaldi code if the faq does not help you here's how to contact CS

They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html