Not able to receive all of the free items

[Nacive37]

During the December 19th-31 Holiday giveaway I was not able to receive all of the items. I kept trying to login everyday and it would not allow me to. I have had this issue with this site before. I want to purchase simpoints but I will not if this keeps happening. It would be greatly appreciated if someone couldl help me out with this. I missed a lot of stuff not being able to log on during those times. Any help would be appreciated.

[crinrict]

You need to contact a customer support game advisor to see if they are willing to give you the items.

Not much we as users can do for you

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html