No confirmation email from Origin

[simtastic1999]

I bought The Sims 3 - Island Paradise from Origin on Wednesday 21st August. It is in 'My Games' but I haven't received the confirmation email so I do not have the key needed to Install it. It has never taken this long before so I decided to ask whether this was normal and if anything could be done?

[rumbutter · Accepted solution]

try this log into your origin account right click the game icon-show game details your code should be there if your still logged into origin log out log back in to refresh/reload the game then right click the game icon-show game details make a note of your code have pen and paper handy

[RejectedSpark]

Same here.  I talked to one of the EA help people yesterday and they said it was a known issue that was being looked at.  I asked how long it would take to resolve, and they said 12 hours.  It's been more than that and still no email.  Trying to chat with them again now.

[fdemar]

I had the same issue. If you haven't solved it by now, hover over your game, right click it, select game info, and the product key is there.

[fdemar]

correction: "show game details"

[adityabhan]

I have purchased FIFA Manager 13 Live Season 3 hours ago. I downloaded Origin to my PC shortly after that. I have not received any confirmation e-mail of my purchase, although it is showing in my purchase history. Moreover, the game is not visible in the "My Games" section of Origin. Can you please guide me?

[rumbutter · Accepted solution]

try this log into your origin account right click the game icon-show game details your code should be there if your still logged into origin log out log back in to refresh/reload the game then right click the game icon-show game details make a note of your code have pen and paper handy

[alyssamartinez12]

Can u resend the confirmation code for the purshase of the sims in august I haven't been able to install it

[crinrict]

You need to contact a Customer Support game advisor for this

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

[andreaalison]

Thank you so much, this worked

[theenglishsims2]

where is 'my games'?