Need help ASAP!!!!

[spenserlamonica]

I installed the Sims 3 on my old laptop through Origin, I got a new laptop and tried re-installing it, but it said that the code had already been used. I did some research and it said that it should be on my "purchased" through Origin, but it isn't. What should I do?

[rumbutter]

make sure your logging into the right origin account if you have 2 different ones

FAQ inculdeing games not showing up in origin 

http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/m-...

if in the event you need to contact CS here's how  

They can be found here: https://help.ea.com/contact-us Choose a category, a game and a platform for the contact options to show up. If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later. See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html