My sims 3 game will not work at all...

[jennac43]

My sims 3 game was working perfectly fine until I installed a new expansion pack from the Sims website. Ever since I have installed the pack, when I click on the sims game to start it just says "There was an error during startup. Please see the Log for more details." I have tried to uninstall and reinstall the game multiple times but this error message just won't go away and I cannot play either the original Sims 3 or the expansion pack. Any ideas on how you get this to work?mileysad:

[Gardia]

Are you on PC or MAC? 

What expansion pack did you download and did it install without any errors?

Is your launcher updated with the most recent patch?

[jennac43]

I'm on a PC and I installed the Supernatural expansion pack with no errors or problems. And I'm pretty sure that all things are updated.

[Gardia]

See if this helps please:  http://answers.ea.com/t5/The-Sims-3/FAQ-There-was-an-error-during-Startup/td-p/65390

Any aditional information post it back here.