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Keeper
jennac43
Posts: 2
Registered: ‎03-30-2013

My sims 3 game will not work at all...

My sims 3 game was working perfectly fine until I installed a new expansion pack from the Sims website. Ever since I have installed the pack, when I click on the sims game to start it just says "There was an error during startup. Please see the Log for more details." I have tried to uninstall and reinstall the game multiple times but this error message just won't go away and I cannot play either the original Sims 3 or the expansion pack. Any ideas on how you get this to work?:smileysad:

Gardin11
Posts: 1,313
Topics: 3
XP: 47
Solutions: 74
Registered: ‎02-12-2013

Re: My sims 3 game will not work at all...

Are you on PC or MAC? 

What expansion pack did you download and did it install without any errors?

Is your launcher updated with the most recent patch?

Keeper
jennac43
Posts: 2
Registered: ‎03-30-2013

Re: My sims 3 game will not work at all...

I'm on a PC and I installed the Supernatural expansion pack with no errors or problems. And I'm pretty sure that all things are updated.
Gardin11
Posts: 1,313
Topics: 3
XP: 47
Solutions: 74
Registered: ‎02-12-2013

Re: My sims 3 game will not work at all...

See if this helps please:  http://answers.ea.com/t5/The-Sims-3/FAQ-There-was-an-error-during-Startup/td-p/65390

Any aditional information post it back here.