My game stops working

[sineadmcentee]

I have the Sims 3 with world adventures and I keep having issues with it freezing and stop working. First when I load the game and the EA symbol appears it can sometimes freeze there and I have to restart everything (but it does not happen every time). Secondly, I will be playing the game for around 40 minutes and it will crash and a windows message box will appear saying the game has stopped working with no solution on how to fix it? 

I have a high spec laptop used for gaming and have only started having issues within the last few months, never any trouble before that. 

Hope someone can help, 

Sinead 

[sineadmcentee]

Can someone please answer my request!

I have even tried the EAI live chat and that wont work!

I have tried amending my graphics card as suggested on the internet but this does not work. 

No one is relying and the is no UK phone numbers I can find to speak to anyone. 

EAI customer service is disgraceful!!

[gaa17]

I only know the US number, but I did a quick google search for phone numbers and found these from here: http://forum.p-stats.com/threads/1420-How-To-Contact-Origin-EA-%28version-3%29

Might be worth a try?

If you go to https://help.ea.com/ and select your country, you'll see a button on the right labeled "Talk to a Game Advisor".

For most countries this will show a phone number at the pop-up (I guess only US doesn't show it) directly to EA Support.


[Admin. Edit] Please contact support via this link: https://help.ea.com/en/contact-us/