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Keeper
HappyHoppy5126
Posts: 4
Registered: ‎08-07-2012
Accepted Solution

My bought Sims Store item won't download to my computer, please help!

I bought some items from the Sims 3 Store and one worked fine, I was able to download it with no problems and it works on my game. But the other item won't even download to my launcher. I takes ages to come up and then only shows this message: "There was an error while downloading content. Please see the log for more details." (I have no idea what log this is either?) It recognises that it's been purchased but I'm finding it really annoying that I've paid for something I can't use. Please can anyone help me?

 

Bugaboo :smileyhappy:

crinrict
Posts: 47,214
Topics: 176
XP: 4,412
Solutions: 4,088
Registered: ‎07-18-2012

Re: My bought Sims Store item won't download to my computer, please help!

[ Edited ]

The log can be found in documents/electronicarts/thesims3 and is called Sims3LauncherLogFile.log

 

Is it the bigger sets that don't work ?



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
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Keeper
HappyHoppy5126
Posts: 4
Registered: ‎08-07-2012

Re: My bought Sims Store item won't download to my computer, please help!

Ah right, I'll take a look and see what it comes up with. Thanks for that. :smileyhappy:

 

No I haven't bought a set just a peice from the set. It's the Frosty Ice Cream Machine. Shame cos I was looking forward to having endless ice cream fun!

 

This is the message I'm being given from  the log:

 

2012/07/30|22:20:19|OFB-SIM3:50389|Store Download Failure. Download manifest server error.||||Build Version: 10.0.96.013001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|

 

No idea what to do about it though. :s

 

Bugaboo.

Keeper
HappyHoppy5126
Posts: 4
Registered: ‎08-07-2012

Re: My bought Sims Store item won't download to my computer, please help!

It's happened to me a second time now with another item. Premium content stuff I've noticed.

crinrict
Posts: 47,214
Topics: 176
XP: 4,412
Solutions: 4,088
Registered: ‎07-18-2012

Re: My bought Sims Store item won't download to my computer, please help!

[ Edited ]

What patch level are you at ?


To find out, start the launcher and hover over the little base game icon in the lower left corner. It should be 1.36. Base Game Patch level is important.

 

Have you tried downloading through the ingame store ?



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
HappyHoppy5126
Posts: 4
Registered: ‎08-07-2012

Re: My bought Sims Store item won't download to my computer, please help!

Thanks for the tip I've just updated my base game which was at 1.26 before the update. My problem is solved! Everything downloaded absolutely fine, thank you ever so much for your help! 

 

Must remember to UPDATE MY GAMES! :smileyvery-happy:

 

Brill thanks again.

crinrict
Posts: 47,214
Topics: 176
XP: 4,412
Solutions: 4,088
Registered: ‎07-18-2012

Re: My bought Sims Store item won't download to my computer, please help!

Yeah, they found a way to make us update :smileywink:



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
l8nytsimmer
Posts: 5
Registered: ‎11-28-2012

Re: My bought Sims Store item won't download to my computer, please help!

It looks like I'm going to have to update my game to get the two sets I bought from the store.

Keeper
brookiecherrypie
Posts: 2
Registered: ‎11-25-2013

Re: My bought Sims Store item won't download to my computer, please help!

How did you update your base game?
crinrict
Posts: 47,214
Topics: 176
XP: 4,412
Solutions: 4,088
Registered: ‎07-18-2012

Re: My bought Sims Store item won't download to my computer, please help!

Try downloading the patch manually here:

http://answers.ea.com/t5/The-Sims-3/FAQ-Patch-1-63/td-p/67858/



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.