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My bought Sims Store item won't download to my computer, please help!

by HappyHoppy5126
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My bought Sims Store item won't download to my computer, please help!

★★★★ Newbie

I bought some items from the Sims 3 Store and one worked fine, I was able to download it with no problems and it works on my game. But the other item won't even download to my launcher. I takes ages to come up and then only shows this message: "There was an error while downloading content. Please see the log for more details." (I have no idea what log this is either?) It recognises that it's been purchased but I'm finding it really annoying that I've paid for something I can't use. Please can anyone help me?

 

Bugaboo Standard smile

Message 1 of 14 (4,826 Views)

Re: My bought Sims Store item won't download to my computer, please help!

[ Edited ]
Hero

The log can be found in documents/electronicarts/thesims3 and is called Sims3LauncherLogFile.log

 

Is it the bigger sets that don't work ?

Good Luck and Happy Simmin
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims 4 or Sims 3 and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 2 of 14 (4,788 Views)
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Re: My bought Sims Store item won't download to my computer, please help!

★★★★ Newbie

Ah right, I'll take a look and see what it comes up with. Thanks for that. Standard smile

 

No I haven't bought a set just a peice from the set. It's the Frosty Ice Cream Machine. Shame cos I was looking forward to having endless ice cream fun!

 

This is the message I'm being given from  the log:

 

2012/07/30|22:20:19|OFB-SIM3:50389|Store Download Failure. Download manifest server error.||||Build Version: 10.0.96.013001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|

 

No idea what to do about it though. Confused

 

Bugaboo.

Message 3 of 14 (4,781 Views)
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Re: My bought Sims Store item won't download to my computer, please help!

★★★★ Newbie

It's happened to me a second time now with another item. Premium content stuff I've noticed.

Message 4 of 14 (4,779 Views)
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Re: My bought Sims Store item won't download to my computer, please help!

[ Edited ]
Hero

What patch level are you at ?


To find out, start the launcher and hover over the little base game icon in the lower left corner. It should be 1.36. Base Game Patch level is important.

 

Have you tried downloading through the ingame store ?

Good Luck and Happy Simmin
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims 4 or Sims 3 and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 5 of 14 (4,780 Views)
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Re: My bought Sims Store item won't download to my computer, please help!

★★★★ Newbie

Thanks for the tip I've just updated my base game which was at 1.26 before the update. My problem is solved! Everything downloaded absolutely fine, thank you ever so much for your help! 

 

Must remember to UPDATE MY GAMES! :D

 

Brill thanks again.

Message 6 of 14 (4,763 Views)

Re: My bought Sims Store item won't download to my computer, please help!

Hero

Yeah, they found a way to make us update Wink

Good Luck and Happy Simmin
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims 4 or Sims 3 and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 7 of 14 (4,760 Views)
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Re: My bought Sims Store item won't download to my computer, please help!

★★★★ Newbie

It looks like I'm going to have to update my game to get the two sets I bought from the store.

Message 8 of 14 (4,615 Views)
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Re: My bought Sims Store item won't download to my computer, please help!

★★★★ Newbie
How did you update your base game?
Message 9 of 14 (2,853 Views)
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Re: My bought Sims Store item won't download to my computer, please help!

Hero

Try downloading the patch manually here:

http://answers.ea.com/t5/The-Sims-3/FAQ-Patch-1-63/td-p/67858/

Good Luck and Happy Simmin
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims 4 or Sims 3 and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 10 of 14 (2,849 Views)
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Accepted Solution

Hero

What patch level are you at ?


To find out, start the launcher and hover over the little base game icon in the lower left corner. It should be 1.36. Base Game Patch level is important.

 

Have you tried downloading through the ingame store ?

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