Help us improve Answer HQ! Take Survey No, Thanks
Ask. Answer. Be the Hero.
Showing results for 
Search instead for 
Do you mean 
Reply
Keeper
siren1990
Posts: 1
Registered: ‎07-08-2013

My Sims keep freezing on the sims 3 Island Paradise

I brought the Sims 3 Island Paradise the day it came out. Every thing worked fine for the first week then the game just started freezing for really long periods, 20 minutes was the longest. So I uninstalled Generations and it worked fine again for the best part of 2 days then it started freezing again, I could not play for more then 3 hours, Sims time, before I was forced to shut my laptop down. I then removed Seasons and all the custom content and it still does it. There's plenty of room on my laptop and all I have installed now is the original Sims 3 and Island Paradise and it still buggers up. I've tried everything, uninstalling and reinstalling it and it works fine for about an hour and a half before it freezes again. I've tried resetting all the Sims to but does not seem to work for long.

 

Any Ideas? 

crinrict
Posts: 51,592
Topics: 181
XP: 4,868
Solutions: 4,408
Registered: ‎07-18-2012

Re: My Sims keep freezing on the sims 3 Island Paradise

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
dbland3
Posts: 1
Registered: ‎07-26-2013

Re: My Sims keep freezing on the sims 3 Island Paradise

I have the exact same problem.  Constant lockups that requikre me to basically reboot my PC.  And I run Windows XP 645 bit with 16GB RAM and a 3GB ATI Radeon card.

 

Sorry but it's as long as the Bible :-) but this is SOME of  my DxDiag info::

 

 

System Information
------------------
Time of this report: 7/26/2013, 10:45:33
       Machine name: AMD_A10
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
           Language: English (Regional Setting: English)
System Manufacturer: BIOSTAR Group
       System Model: Hi-Fi A85W
               BIOS: BIOS Date: 09/18/12 17:25:10 Ver: 04.06.05
          Processor: AMD A10-5800K APU with Radeon(tm) HD Graphics   (4 CPUs), ~3.8GHz
             Memory: 16384MB RAM
Available OS Memory: 16344MB RAM
          Page File: 4100MB used, 28585MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: AMD Radeon HD 7900 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x679A)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_679A&SUBSYS_201C1787&REV_00
     Display Memory: 2769 MB
   Dedicated Memory: 3045 MB
      Shared Memory: 3820 MB
       Current Mode: 1152 x 864 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: AS192
         Monitor Id: NEC6849
        Native Mode: 1280 x 1024(p) (60.020Hz)
        Output Type: DVI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1172 (English)
     Driver Version: 9.12.0.0
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 12/19/2012 16:08:04, 1151488 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71EE2-24DA-11CF-A370-1600BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x679A
          SubSys ID: 0x201C1787
        Revision ID: 0x0000
 Driver Strong Name: oem18.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575:9.12.0.0:smileytongue:ci\ven_1002&dev_679a
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_15658228&REV_1003
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6704 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 8/14/2012 21:29:12, 4102928 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_15658228&REV_1003
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6704 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 8/14/2012 21:29:12, 4102928 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

     Name: AMD USB 3.0 Host Controller
Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_37041565&REV_03\3&267A616A&0&81
   Driver: C:\Windows\system32\DRIVERS\amdxhc.sys, 1.00.0000.0066 (English), 6/2/2012 05:52:50, 219776 bytes


     Name: High Definition Audio Controller
Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_82281565&REV_01\3&267A616A&0&A2
   Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 23:23:47, 122368 bytes

 
------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
Canon G.726 DMO Decoder,0x00000000,1,1,CANONG~2.DLL,1.00.0000.0003
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18147
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.03.0000.0000
ffdshow DXVA Video Decoder,0xff800002,2,1,ffdshow.ax,1.03.0000.0000
ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.03.0000.0000
ffdshow Audio Decoder,0xff800001,1,1,ffdshow.ax,1.03.0000.0000
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
LAV Splitter,0x00800004,1,1,LAVSplitter.ax,0.57.0000.0000
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft TV Captions Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.01.7601.17514
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,atimpenc64.dll,12.05.0000.21219
ATI MPEG Video Decoder,0x00200000,1,2,atimpenc64.dll,12.05.0000.21219
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
MPC FLV Splitter,0x00600000,1,1,FLVSplitter.ax,1.06.0002.4902
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
Haali Media Splitter,0x00800001,0,1,splitter.x64.ax,1.11.0287.0023
Haali Media Splitter (AR),0x00400000,1,1,splitter.x64.ax,1.11.0287.0023
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc64.dll,12.05.0000.21219
AMD MJPEG Decoder,0x00800001,1,1,atimpenc64.dll,12.05.0000.21219
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,,
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
ATI MPEG Video Encoder,0x00200000,1,1,atimpenc64.dll,12.05.0000.21219
Haali Video Renderer,0x00200000,1,0,dxr.x64.dll,
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc64.dll,12.05.0000.21219
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
ATI Video Scaler Filter,0x00200000,1,1,atimpenc64.dll,12.05.0000.21219
Haali Simple Media Splitter,0x00200000,0,1,splitter.x64.ax,1.11.0287.0023
DirectVobSub,0x00200000,2,1,VSFilter.dll,1.06.0003.5322
DirectVobSub (auto-loading version),0x00800002,2,1,VSFilter.dll,1.06.0003.5322
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17835
Microsoft TV Subtitles Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715
Overlay Mixer2,0x00200000,1,1,,
Haali Matroska Muxer,0x00200000,1,0,splitter.x64.ax,1.11.0287.0023
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.03.0000.0000
LAV Splitter Source,0x00800004,0,1,LAVSplitter.ax,0.57.0000.0000
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18175
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18175
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
MPC FLV Source,0x00600000,0,0,FLVSplitter.ax,1.06.0002.4902
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,,
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
NetBridge,0x00200000,2,0,netbridge.dll,6.01.7601.17514
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
MPC CDXA Reader,0x00600000,0,1,cdxareader.ax,1.06.0002.4902
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.03.0000.0000
ATI Video Rotation Filter,0x00200000,1,1,atimpenc64.dll,12.05.0000.21219
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.7601.17514
AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
LAV Audio Decoder,0x00800003,1,1,LAVAudio.ax,0.57.0000.0000
LAV Video Decoder,0x00800003,1,1,LAVVideo.ax,0.57.0000.0000
Haali Video Sink,0x00200000,1,0,splitter.x64.ax,1.11.0287.0023
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.177

 

Let me know if you see something.  Thanks

 

 

 

 

Keeper
iwilldefytheodds
Posts: 1
Registered: ‎11-25-2013

Re: My Sims keep freezing on the sims 3 Island Paradise

This is a pain in the rear, to copy/paste then split the text to get something that should be working right to begin with! And it seems to be a common problem, with it freezing. Just want my money back at this stage in the game.

crinrict
Posts: 51,592
Topics: 181
XP: 4,868
Solutions: 4,408
Registered: ‎07-18-2012

Re: My Sims keep freezing on the sims 3 Island Paradise

For refunds please contact a customer support game advisor

 

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Set your language to US at the bottom
  3. Click on Contact a game advisor 
  4. Describe your issue with a few words
  5. Click on Find a Solution
  6. Select Product: ex: The Sims 3 or Origin
  7. Select Issue Type: ex: Billing/Purchasing or Account Management
  8. Select Platform: PC
  9. Click Find solution
  10. Scroll down and click I still need help
  11. Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.