My Sims 3 game keeps on freezing every few seconds!

[SimmerLovingJewl]

I have a surface pro 4 and The Sims 3 and The Sims 4 worked perfectly fine.. until I got Island Paradise for my Sims 3. At first it worked and I was living in Islo Paradiso until it kept on freezing everytime I clicked something or every few seconds! It was so annoying so I thought it was JUST Islo Paradiso so I went onto Twinbrook to play my other game, same thing. Same with my Apaloosa Plains too! What can I do to help this? I really need help!

[roberta591 · Accepted solution]

@SimmerLovingJewl You need a computer that at the very least meets the minimum requirements. The Microsoft Surface is probably a nice student/business but is really underpowered for 3D graphical games.

[roberta591]

@SimmerLovingJewl Please post your computer's dxdiag - link - how to post dxdiag

[SimmerLovingJewl]

Well I checked my dxdiag and it says no problems found??

[roberta591]

@SimmerLovingJewl Please include the dxdiag in this post.

[SimmerLovingJewl]

here 

[roberta591]

@SimmerLovingJewl First the cpu does not meet minimum requirement even at turbo of 2.2Mhz - minimum requirement for Sims 3 is 2.4 Ghz P4 processor. The video chip (Intel HD Graphics 515) that comes with the Intel core m3-6y30 is weak. This is what happens when you try to run the Windows operating system with 128Gb mass storage (SSD). PI is a very demanding pack which is taxing a below minimum spec computer. There is nothing that says an under spec computer won't run a game but when you exceed the recommended minimum requirement your game can have issues at any time.

[SimmerLovingJewl]

So how can I fix it?

[roberta591 · Accepted solution]

@SimmerLovingJewl You need a computer that at the very least meets the minimum requirements. The Microsoft Surface is probably a nice student/business but is really underpowered for 3D graphical games.

[riddija]

Hello,

I am having the same problem.  The only difference is I have Windows 7....and my game used to work just fine up until 3 days ago.  Now it freezes

every 10 seconds.  Any ideas on what could have caused the game to start freezing??

[roberta591]

@riddija  While the operating system is a factor for performance it, it is not the the biggest factor. The graphics system is by far the biggest performance determining factor. This post is marked as solved so you really need to start a new post of your own.