My Sims 3 game keeps freezing and crashing during Create-a-sim!

KEVN1297 · June 2014

The game keeps freezing in both cas and build modes. I've already tried turning off the reflection and smooth animation. I've tried pretty much everything. I've been trying to fix this for several months now. Obviously nothing has worked. Please help. This is my dxdiag

------------------

System Information

------------------

Time of this report: 6/4/2014, 00:06:00

Machine name: PINKY

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: Inspiron 5520

BIOS: InsydeH2O Version 03.72.02A07

Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz (4 CPUs), ~2.5GHz

Memory: 8192MB RAM

Available OS Memory: 8094MB RAM

Page File: 3404MB used, 12782MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_05691028&REV_09

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: AUO20EC

Native Mode: 1366 x 768(p) (60.072Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 8.15.0010.2696 (English)

Driver Version: 8.15.10.2696

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 3/19/2012 19:31:54, 8087040 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-1079-6325A9C2C535}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x05691028

Revision ID: 0x0009

Driver Strong Name: oem68.inf:IntelGfx.NTamd64.6.0:iIVBM0:8.15.10.2696ci\ven_8086&dev_0166&subsys_05691028

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

D3D9 Overlay: Supported

DXVA-HD: Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

-------------

Sound Devices

-------------

Description: Speakers (Conexant SmartAudio HD)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_506E&SUBSYS_10280569&REV_1000

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: CHDRT64.sys

Driver Version: 8.54.0029.0000 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 12/14/2011 18:20:08, 1601152 bytes

Other Files:

Driver Provider: Conexant

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

------------------------

Disk & DVD/CD-ROM Drives

------------------------

Drive: C:

Free Space: 839.6 GB

Total Space: 933.5 GB

File System: NTFS

Model: WDC WD10JPVT-75A1YT0

Drive: D:

Model: HL-DT-ST DVD+-RW GT60N

Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------

System Devices

--------------

Name: Intel(R) HM77 Express Chipset LPC Controller - 1E57

Device ID: PCI\VEN_8086&DEV_1E57&SUBSYS_05691028&REV_04\3&11583659&0&F8

Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10

Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_05691028&REV_C4\3&11583659&0&E0

Driver: n/a

Name: Intel(R) Management Engine Interface

Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_05691028&REV_04\3&11583659&0&B0

Driver: n/a

Name: Intel(R) 7 Series Chipset Family SATA AHCI Controller

Device ID: PCI\VEN_8086&DEV_1E03&SUBSYS_05691028&REV_04\3&11583659&0&FA

Driver: n/a

Name: Intel(R) USB 3.0 eXtensible Host Controller

Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_05691028&REV_04\3&11583659&0&A0

Driver: n/a

Name: Intel(R) Centrino(R) Wireless-N 2230

Device ID: PCI\VEN_8086&DEV_0887&SUBSYS_44628086&REV_C4\4&343E7A4E&0&00E1

Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D

Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_05691028&REV_04\3&11583659&0&D0

Driver: n/a

Name: Intel(R) HD Graphics 4000

Device ID: PCI\VEN_8086&DEV_0166&SUBSYS_05691028&REV_09\3&11583659&0&10

Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26

Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_05691028&REV_04\3&11583659&0&E8

Driver: n/a

Name: 3rd Gen Core processor DRAM Controller - 0154

Device ID: PCI\VEN_8086&DEV_0154&SUBSYS_05691028&REV_09\3&11583659&0&00

Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22

Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_05691028&REV_04\3&11583659&0&FB

Driver: n/a

Name: Realtek PCIe FE Family Controller

Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_05691028&REV_05\4&83B10A7&0&00E0

Driver: n/a

Name: High Definition Audio Controller

Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_05691028&REV_04\3&11583659&0&D8

Driver: n/a

Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 2 - 1E12

Device ID: PCI\VEN_8086&DEV_1E12&SUBSYS_05691028&REV_C4\3&11583659&0&E1

Driver: n/a

crinrict · June 2014

@KEVN1297 Split your topic so you have your own thread.

Try updating your graphics drivers. Yours are from 2012.

Also the graphics chip is below minimum requirements.

How long can you play until it freezes ? Does it actually crash or more of a stop and go ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.

Important Threads

Help us helpers to help you
Welcome to the Sims Section of AHQ
Common Game Fixing Mods - Hero Approved
Reporting bugs ? Please read these first for already reported issues: Compiled list of reported Issues
Been asked for a save ? Here's instructions: How to provide your save game (Post #7)

BGH22 · June 2014

It's your video card. It doesn't meet the requirements for the game. You can try updating your video card since it has not been updated since 2012 and see if that helps

Edit to add. Sorry Crin I see we answered at the same time mileyvery-happy:

Re: My Sims 3 game keeps freezing and crashing during Create-a-sim!

Original Post

My Sims 3 game keeps freezing and crashing during Create-a-sim!

Re: My Sims 3 game keeps freezing and crashing during Create-a-sim!

Re: My Sims 3 game keeps freezing and crashing during Create-a-sim!