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Keeper
janabear409
Posts: 4
Registered: ‎01-22-2013

My Sims 3 Game wont start

My Sims 3 game wont play. I Purchased it along with 3 stuff packs and Pets online via Origin. I have downloaded and installed all games and expansion packs. When i press play in origin it opens up the launcher, i press play in the launcher and after a few minuets a message come up saying " There is a problem connecting to the server. Please ensure your connection is active. If problem persists try again later" It has been doing this for few few days now and i have tried a few dozen times. I'm veryy annoyed as ai purchesed the games for my little brother for his birthday lastweek and was expecting to have them playing by now.

 

Please help me!

 

Thanks

crinrict
Posts: 49,495
Topics: 180
XP: 4,681
Solutions: 4,256
Registered: ‎07-18-2012

Re: My Sims 3 Game wont start

Make sure no firewall or antivirus is blocking the connection to Origin.

 

Turn it off to test if it works without the firewall. If it does, turn it back on and add Origin as an exception.



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
janabear409
Posts: 4
Registered: ‎01-22-2013

Re: My Sims 3 Game wont start

Spoiler
 

Just tried that and it doesn't work.

Keeper
janabear409
Posts: 4
Registered: ‎01-22-2013

Re: My Sims 3 Game wont start

Now my origin is offline and wont go back online. I am connected to the internet. I have turned my pc off then on again but it wont go back online

crinrict
Posts: 49,495
Topics: 180
XP: 4,681
Solutions: 4,256
Registered: ‎07-18-2012

Re: My Sims 3 Game wont start

EA seems to be having server issues atm (again)



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
janabear409
Posts: 4
Registered: ‎01-22-2013

Re: My Sims 3 Game wont start

Any other suggestions as i still have the same problem.

crinrict
Posts: 49,495
Topics: 180
XP: 4,681
Solutions: 4,256
Registered: ‎07-18-2012

Re: My Sims 3 Game wont start

  • Clear the Internet Explorer Browser Caches
  • Run Origin as Administrator
  • Contact Customer Support so they can look into your account if there's a problem

They can be found here: https://help.ea.com/contact-us

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.