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Keeper
Babyjean1998
Posts: 1
Registered: ‎05-18-2013

My Sims 3 Game won't let me log in from the launcher

I registered my game on about two of my friends computers and it seemed to work just fine. When I downloaded the game on my computer and registered it, it worked OK as well. But when I try to log into my account from the launcher it won't let me. Worst part, I just bought and downloaded a World (Monte Vista) to my account on the website, and I have no clue how to get in onto my game on my computer. Someone please help!

crinrict
Posts: 43,080
Topics: 148
XP: 3,816
Solutions: 3,833
Registered: ‎07-18-2012

Re: My Sims 3 Game won't let me log in from the launcher

What error message are you seeing ? Or just an endless loop ?

 

Did you uninstall the games from your friends computer ? Are they using your account or did you install from disc ?

 

Monte Vista is a Store World and as such, it should show up in your purchase History to download and install through the launcher: https://store.thesims3.com/purchaseHistory.html 

 

 



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
dianesprings
Posts: 1
Registered: ‎06-01-2013

Re: My Sims 3 Game won't let me log in from the launcher

Yeah. Its looping. I log in and then it gives me a distorted page telling me that I am offline and that if I'm logged in, I would refresh the launcher. When I do, it just loops over again. Please respond, I have the patch downloading and opening in about an hour.

crinrict
Posts: 43,080
Topics: 148
XP: 3,816
Solutions: 3,833
Registered: ‎07-18-2012

Re: My Sims 3 Game won't let me log in from the launcher

Make sure the following program are up-to-date

- Origin
- Java
- Flash Player
- Adobe Air
- Windows

If that does not help, try clearing the Internet Explorer Browser Caches.

 

Also make sure no AntiVirus program is blocking the connection. I would get that the other day when EA had server issues.



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
argopsnickers
Posts: 4
Registered: ‎03-13-2014

Re: My Sims 3 Game won't let me log in from the launcher

I'm having a similar issue. But when I try to log in it just shuts my game launcer down completely. What can I do?

crinrict
Posts: 43,080
Topics: 148
XP: 3,816
Solutions: 3,833
Registered: ‎07-18-2012

Re: My Sims 3 Game won't let me log in from the launcher

Try resttetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/

 

You won't loose anything. Just make sure to not delete any files  and make a backup.



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
argopsnickers
Posts: 4
Registered: ‎03-13-2014

Re: My Sims 3 Game won't let me log in from the launcher

I did it all step by step but the problem still remains. Everytime I try to log in at the launcer it just shuts the launcer down.

crinrict
Posts: 43,080
Topics: 148
XP: 3,816
Solutions: 3,833
Registered: ‎07-18-2012

Re: My Sims 3 Game won't let me log in from the launcher

Can you play your game if you don't log in ?



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
argopsnickers
Posts: 4
Registered: ‎03-13-2014

Re: My Sims 3 Game won't let me log in from the launcher

Well I'm trying to get it to work without the disc through Origin.

crinrict
Posts: 43,080
Topics: 148
XP: 3,816
Solutions: 3,833
Registered: ‎07-18-2012

Re: My Sims 3 Game won't let me log in from the launcher

Not so sure you need to login the launcher even if you have the download version. 

 

You do need to login in Origin but not the launcher (I think, not using Origin myself)



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.