Monte Vista and Barnacle Bay Seem Not Owned

[CrystalCover]

I've redeemed those two worlds on TS3 Store. I can download them but they seem both not owned and not installed. I'd contact EA but i couldn't because of tech issues. That's why i'm writing here. 

[roberta591 · Accepted solution]

@CrystalCover Have you checked your purchase history. I also own Barnacle Bay but when I go into the store it wants me to pay again. BUT if I go into the purchase history it shows I own it AND can download it from there.

Hope this works for you.

add: you have to login to the old TS3 site. You can not post there but most everything else is still working.

[roberta591 · Accepted solution]

@CrystalCover Have you checked your purchase history. I also own Barnacle Bay but when I go into the store it wants me to pay again. BUT if I go into the purchase history it shows I own it AND can download it from there.

Hope this works for you.

add: you have to login to the old TS3 site. You can not post there but most everything else is still working.

[CrystalCover]

They're already in Purchase History. They just seem not owned. I mean, there's no owned icon for them.

[crinrict]

Do they show in the download tab and you also installed them ?

See if this guide helps you: http://answers.ea.com/t5/The-Sims-3-Store/Guide-Sims-3-Store-Worlds/m-p/1589911 

As for them not showing in your profile, try logging out and back in.

[CrystalCover]

I installed Barnacle Bay before but i didn't install Monte Vista. And yes, they do. I bought Hidden Springs with SimPoints but there's no problem about it. Also i already tried logging out.

[crinrict]

Do they show as installed in the installed tab or just in the downloaded tab ? Do you have a button to install them ?

A picture might be helpful how it looks for you in the laucher