Re: [MAC] Can't verify my copy of Sims 3

by caspinwall
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[MAC] Can't verify my copy of Sims 3

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★★★ Newbie

Hi there, 

 

I have recently purchased and loaded onto my mac the Sims 3 disk, and some expansion packs. I've also loaded other expansion packs onto my Mac. However, when the game loads it says that it can't verify that this is a legitimate copy of Sims 3 and to contact customer service. It then exits the game and wont let me go any further. Can you please help me or tell me how to solve this?

 

Thank you, 

Danielle

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Re: [MAC] Can't verify my copy of Sims 3

Champion (Retired)

@daniellesian95 wrote:

Hi there, 

 

I have recently purchased and loaded onto my mac the Sims 3 disk, and some expansion packs. I've also loaded other expansion packs onto my Mac. However, when the game loads it says that it can't verify that this is a legitimate copy of Sims 3 and to contact customer service. It then exits the game and wont let me go any further. Can you please help me or tell me how to solve this?

 

Thank you, 

Danielle


 

Hi Danielle,

 

First let's check that you have the right disc in the drive. Below is a list of the possible expansions in order of release date. Of the expansions that you have installed, you need to use the disc that is lowest on the list. Is that the one you are using? If it is and you still get the error, see the other information at the bottom of this message.

 

Caspin

 


TS3 (base game)
World Adventures - EP
High End Loft - SP
Ambitions - EP
Fast Lane - SP
Late Night - EP
Outdoor Living - SP
Generations - EP
Town Life - SP
Pets - EP
Master Suite - SP
Showtime - EP
Katy Perry's Sweet Treats - SP
Diesel - SP
Supernatural - EP
Seasons - EP
70s, 80s, 90s - SP
University - EP
Island Paradise - EP
Movie Stuff - SP
Into the Future- EP

 

Disc authorisation error - some possible solutions

Quite a lot of Mac simmers are plagued by an error messages stating that their disc cannot be verified and advising them to contact customer services. Sometimes this message comes up again and again, even though the disc is in the drive and is genuine, and it is very frustrating.

Things to try:

1. Check that you really do have the correct disc in the drive. To launch the game you should be using the latest disc in terms of release date (which may not necessarily be the last one that you installed). It's quite easy to pop in the wrong disc in error if you have a lot of expansions, so it's worth a quick check.

2. Examine the disc closely and see if there are any areas of damage such as small scratches. Ensure that the disc is clean and undamaged. If the disc is dirty or damaged it may stop functioning correctly. You can try to carefully clean the disc and then try again.

3. Ensure that your disc drive is working properly (it probably is fine, but let's rule out a problem with the actual drive). Try putting in a different disc, for example play a music CD or try a different DVD such as a film. Then you can be sure that it's only your TS3 disc that is a problem.

4. Sometimes the game is very temperamental. It will give the error message several times in a row, then will suddenly accept its authenticity and start working again. I've had this happen a few times for no apparent reason. Try popping the disc out and shut down your Mac. Restart and then pop the disc back in. Try to launch the game and see if works. Try this a few times and you might get lucky and find that it starts working again.

5. If you cannot get it to work, then you may wish to consider uninstalling the disc version of the game, then registering the game code on Origin so that you can download and install the digital version. This will not cost you any additional money because you already own a game code. Once you have installed a digital version of the game you will no longer need a disc (although you will instead have the potential hassle of using Origin).

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