Login failure

by Doshay007
Reply

Original Post

Accepted Solution

Login failure

★ Novice

I downloaded sims 3 and expansion packs onto my computer. Created an origin login, account. I go onto the sims 3 website to create an account and it tells me to use my origin email if I have one, which I do and did. It says welcome back and to login. When I enter my password it says invalid. After I kee trying it sends me to a registration page. I complete that then it sends me back to the login page and it's a repeating cycle. I'm not getting no where and this is frustrating. Can you please assist me in solving this problem?

Message 1 of 4 (159 Views)

Accepted Solution

Re: Login failure

★ Novice

I figured it out. For some reason on the sims store site when it takes you to the register screen, where it says "select persona", I used my origin username and that's why it kept failing. When I changed it to something different, the registration went through just fine. That's ridiculous. This issue needs to be fixed. I been on this for a few days now. 

View in thread

Message 4 of 4 (140 Views)

All Replies

Re: Login failure

Hero (Retired)

@Doshay007 Try clearing your browser cache or using a different browser. 

 

Let me know how it goes! Please accept a solution if solved

Message 2 of 4 (148 Views)

Re: Login failure

★ Novice

I did that before posting my issue.  It did not fix the problem. Another solution?

Message 3 of 4 (143 Views)

Re: Login failure

★ Novice

I figured it out. For some reason on the sims store site when it takes you to the register screen, where it says "select persona", I used my origin username and that's why it kept failing. When I changed it to something different, the registration went through just fine. That's ridiculous. This issue needs to be fixed. I been on this for a few days now. 

Message 4 of 4 (141 Views)