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Keeper
Laneyw98
Posts: 2
Registered: ‎08-10-2013

License limit reached?

I recently bought 3 expansion packs for The Sims 3 (Island Paradise, Seasons, University. I don't know if It matters but Seasons wouldn't download because of a "DLC" (?) problem, whatever that means.) I downloaded IP and University, went to go play them, and an EA thing popped up saying the License Limit had been reached and I needed to contact EA Customer Support. I've checked many other forums, and apparently EA has not helped at all. I uninstalled and reinstalled* the base game (Plain old Sims 3) and the game was still unplayable. I believe it also said I had it on too many computers, but I only have Sims on THIS laptop. (Toshiba Windows 8 if it matters.) How can I fix this? I don't like feeling like I wasted $54 on new games I can't even play with the makers of it not helping anyone.

*While trying to redownload the base game (Sims 3) I had a lot of trouble. It reached about 20% probably...3 times? I use Fairpoint internet which is awful and continuously goes off during the day. Anyways, after a few tries of downloading it, it passes the 20% mark. Then stopped at 40% and went back down to 17%. Then it reached 68%. Once it hit 90%, it went back down to 68%, probably twice. FINALLY, it downloaded. I went through the regular process of installing it and it seemed to have run smoothly. I updated the game 3 times and now it's at the 1.55 version or whatever the newest one is. 

rumbutter
Posts: 12,082
Topics: 12
XP: 823
Solutions: 872
Registered: ‎11-29-2012

Re: License limit reached?

https://help.ea.com/article/origin-lifetime-download-limit-error-message

 

you will have to contact CS for that one

 

They can be found here: https://help.ea.com/contact-us Choose a category, a game and a platform for the contact options to show up. If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later. See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

 

do you have BitDefender ? as that is know to cause conflicts with the sims 3 temporarily disable it

 

155 is the newest patch so thats good

 

origin download  reseting

 

try this

 

Launch Origin and log in with your account
 
- Click Origin in the top left (main menu)
 
- Select Application Settings
 
- From General tab, scroll down to "Update to the beta version if available" and tick the checkbox
 
- Restart Origin

 

and or close the origin client and go directly to you origin folder  C:\Program Files\Origin Games. Run the origin.exe in this folder with a rightclick -> run as administrator

 

_____________________________________________________________
solutions are 50/50 they work for some and not others and vice versa
I don't work or have any association with EA
please remember your on a public forum never give out your codes emails or phone numbers
game issue questions belong in the forum please do not pm me with game issue questions
Keeper
Laneyw98
Posts: 2
Registered: ‎08-10-2013

Re: License limit reached?

I don't have BitDefender, but my computer has been having some trouble lately. I can't open any apps besides ones that are on my desktop (Origin and The Sims 3 games are all on my desktop and open properly) and I can't figure out how to fix it so MAYBE it has something to do with that. I tried the live chat thing but the wait time is usually 45 minutes or so and I don't want to wait that long when on most other forums I've checked they just tell you to uninstall and reinstall which I have done already so I'd just be wasting my time. I'll keep you posted if I figure anything out, thank you!

rumbutter
Posts: 12,082
Topics: 12
XP: 823
Solutions: 872
Registered: ‎11-29-2012

Re: License limit reached?

https://help.ea.com/au/article/programs-that-may-cause-conflicts-with-origin  some other programs that can cause conflict also make sure everything else is up to date windows, java ( go to java.com use the do i have java that will detect and install or detect and update ) and flash player also run your antivirus full system scan in case something crept in that was missed , yeah the live chat can be a bit of wait depending on the  queue and what issue it is for the other person

_____________________________________________________________
solutions are 50/50 they work for some and not others and vice versa
I don't work or have any association with EA
please remember your on a public forum never give out your codes emails or phone numbers
game issue questions belong in the forum please do not pm me with game issue questions