Launcher Login Welcome Tab - Cannot Log In

[k-hewitt05]

So after trying numerous suggestions from EA advisors we finally found a solution that worked.  I want to share that with all of you who may encounter this issue now or in the future.  I had to go into my computer settings and reset internet explorer back to its original start date.  This brought my launcher back up and allowed me to download store bought content.  

Good luck!

[Jadedragen · Accepted solution]

I am having the exact same problem.. haven't reported it yet.  I tried logging in inside the game and it states it doesn't recognize my email and password but I can log in via the website.

I am on Windows 10.  Someone else here suggested resetting Microsoft Edge.  Go to Search or Cortona and type "internet options"; click on the "advanced" tab at the bottom you will see a button "Reset"

Now my launcher works!!! Thanks Folks!!!

[Lozatron1]

Hi,

I have tried resetting my Internet settings and then re launching the Sims 3 Launcher and it still comes up with the same error.

This has been the same for about a week.

Please can there be a solution.

Thank you

Laura

[TheRuneCaster]

If the internet reset option works for you, fantastic, but it has'nt worked for me and I've tried it atleast 10 times now. The last option I have is that it's a problem on EA's side, as I got back on yesterday with this very same problem at about 3-4pm (GMT) so I think they are tinkering with the servers.

[Melogore]

I am having the SAME ISSUE! and I'm on a custom built gaming pc with high specs... wth x.x

[EA_Kristi]

@Melogore We had some connection issues across EA servers yesterday and today, but these should now be resolved. Do you still have the same issue at the moment?

[dawnslight]

Hi, I still have the same issue for a few days now!  

I also tried chatting with EA help, but even though it said within five minutes a representative would start chatting - hours later there was no response.  

Also, when I managed to get in (without logging in) the game kept crashing, especially in build/buy mode {which has been happening for several months now}.

I use Origin, I have a PC, Windows 10, Sims 3 with several packs.

What should I do? Please help...

Thank you in advance.

[EA_Kristi]

@dawnslight Do you use any mods or custom content? Also could you please post your DxDiag? To post the DxdDiag select the 'Choose File' button below the post box and attach your DxDiag text file. 

Thank you!

[Kyberia]

I also started having this problem at about 02:00 am GMT on the 2nd Sept.

I can log in just fine on thesims3.com, and am logged into Origin, but when I try to log in on the launcher, it just asks me to log in again. 

The launcher's welcome page is also showing an html error. 

So either something updated on windows last night that is now blocking the Sims 3 Launcher (I checked my firewall and it's not that, nor is it being blocked by my router), or we're unable to complete the connection between our PCs and the Sims 3 server.

I have attached my DXDiag, but I think maybe a tracert might be more useful, if anyone has the destination IP?

[EA_Kristi]

@Kyberia Do you still have the same issue today? If you do, could you please try the following: 

1. Open Internet Explorer
2. Go to Tools - Internet options - Advanced
3. Select 'Reset' and check the box 'Delete personal Settings'
4. Restart IE

Let us know how you get on!