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Keeps going back to register as new user

by aeboone
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Original Post

Keeps going back to register as new user

★★★★ Newbie

Ok, I can't even play the game. I log on just fine but it goes to a page asking to register as a new user. I fill the info in and hit sign up and it starts over. How do I get through this issue? I want to play the game but it is honestly not worth it if it keeps up the issue.

Message 1 of 2 (51 Views)

Re: Keeps going back to register as new user

Community Manager

Hi @aeboone,

 

I'm sorry for the inconvenience, let's try to find a solution for this, ok?

 

Could you tell us if you installed your game through Origin or using DVDs? Also, where is it asking you to register as a new user? (The game launcher, the game main menu, thesims3.com,...). If you could share a screenshot with us, that would be very helpful. Standard smile

 

-Mai

Message 2 of 2 (37 Views)
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