Issues logging into www.thesims3.com

by catbay13
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Issues logging into www.thesims3.com

[ Edited ]
★★★ Newbie

Hi,

 

I'm having issues logging onto www.thesims3.com 

 

I have registered for an account using my origin email and password, and  was on the site. I logged out and now cannot log back in.

 

I have gone to "forgot password" and that links me back to my origin account.

 

I need to redeem a game online and need to be able to login to do it.

 

Hoping you can help!

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Accepted Solution

Re: Issues logging into www.thesims3.com

Hero (Retired)

the accounts are linked so the origin email and password is the one you use on the sims 3 if you change the password in origin that's the one to use UNLESS you used two different emails and passwords then contact CS to assist with merging the accounts

 

http://help.ea.com/en/article/contact-ea-help/

 

http://help.ea.com/en/contact-us/new/

 

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Message 2 of 2 (101 Views)

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Re: Issues logging into www.thesims3.com

Hero (Retired)

the accounts are linked so the origin email and password is the one you use on the sims 3 if you change the password in origin that's the one to use UNLESS you used two different emails and passwords then contact CS to assist with merging the accounts

 

http://help.ea.com/en/article/contact-ea-help/

 

http://help.ea.com/en/contact-us/new/

 
Message 2 of 2 (102 Views)