Issue purchasing expansions

[Lovebird356]

Hi, I am trying to purchase an expansion pack through my origin but every time I proceed to checkout it always fails. It says to either try again or use a different method. I try over and over again and try different cards but it still wont let me purchase any. But I am using prepay cards, I've tried both visa and mastercards. is it possible they no longer accept prepay cards? I have purchase expansions that way before, a year ago. thanks

[EA_Kristi · Accepted solution]

@Lovebird356 Pre-paid card can be problematic indeed

For Origin to allow a purchase on the card the card needs to be registered (needs to have a name on the card and a registered address). Also the card needs to be enabled for re-occurring and online purchases. Most pre-paid cards sadly do not allow this, but you could check with the cards issuer to see if there is an option to enable it.

Let us know if you have any further questions!

[EA_Kristi · Accepted solution]

@Lovebird356 Pre-paid card can be problematic indeed

For Origin to allow a purchase on the card the card needs to be registered (needs to have a name on the card and a registered address). Also the card needs to be enabled for re-occurring and online purchases. Most pre-paid cards sadly do not allow this, but you could check with the cards issuer to see if there is an option to enable it.

Let us know if you have any further questions!

[Lovebird356]

okay. thats what i thought, thanks!

[EA_Kristi]

Anytime!

Don't hesitate to come back to us if you have any other questions in the future!