Issue logging into Sims3 Launcher

[ashleysing87]

I am having issues with logging into my account through the launcher or through the game. I will type in my username and password and it wont log in. When i go through the game it says invalid username/password. ( I checked and my username and password is correct, i even tried changing my password in case i forgot it, still didnt work) When i go though the launcher it just keeps popping back up with the fields blank. And when i click the welcome tab it gives me a white page that says unable to load page try refreshing. It also says http 500 internal server error. It was working fine yesterday and then today nothing. Does anyone have any solutions to this error? I've check some forums and there's multiple encounters for this issue but no solutions or advice. Please help!

Ash

[EA_Kristi · Accepted solution]

@ashleysing87 

Could you please try the following: 

1. Open Internet Explorer
2. Go to Tools - Internet options - Advanced
3. Select 'Reset' and check the box 'Delete personal Settings'
4. Restart IE

After this try logging in again.

Let us know how you get on!

[EA_Kristi · Accepted solution]

@ashleysing87 

Could you please try the following: 

1. Open Internet Explorer
2. Go to Tools - Internet options - Advanced
3. Select 'Reset' and check the box 'Delete personal Settings'
4. Restart IE

After this try logging in again.

Let us know how you get on!

[grandma_simmer]

OMG! THANK YOU THANK YOU! It worked! 

[SethWolfbaine]

having the same issue here!

http://answers.ea.com/t5/The-Sims-3/Launcher-won-t-log-in-Invalid-email-password/m-p/5798015#U579801...

[laurasamone]

It Worked!!!

[EA_Kristi]

@laurasamone Glad to hear!

Have fun playing

- Kristi

[Annie1D22]

I tried to find my settings and they don't have the setting your talking about

[EA_Kristi]

@Annie1D22 Are you checking in Internet Explorer 11 (not to be confused with edge for example)? Tools is now the Cog wheel in top right corner.

- Kristi

[Annie1D22]

No I wasn't. I was on Microsoft edge. It's easly mixed with ie I thought they were the same.

[EA_Kristi]

@Annie1D22 Happens  

But most importantly! Was the issue resolved?

- Kristi