Installing issues [ Edited ]

[cleopatra7777]

I am trying to install the Sims 3 base game. It says that it is installing, but it does not install. It's in my library and it has a product code. 

Please help

[Andromache2013]

Please do not post in CAPS in the future, it's not appropriate. I understand you want help, but "shouting" is going to do exactly the opposite. 

What error code are you getting? What is happening?

[cleopatra7777]

sry for caps

[rumbutter]

can you answer andro's questions please, what is th eerror message if any and are you PC or Mac ?