11-17-2012 04:58 PM
I bought The Sims 3 - Seasons and my confirmation told me to go on my Origin Client, navigate to "My Games" and download my game. When I logged into Origin and went into the Client, the "My Games" tab was no where to be found. I also tried "Redeem Product Code" on my profile and it said that my code had already been used.
11-18-2012 01:23 AM
Here's pictures what the MyGames should look like.
Are you logged in in the client ?
03-02-2013 06:09 AM
Origin client ? Did you download it ?
06-20-2013 12:39 AM
If that doesn't help, you need to contact customer support
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contac
Please accept a solution if your issue is solved. XP is also appreciated
12-25-2014 01:37 PM
omg.. same.. i have no idea whats wrong with this!! Recently i downloaded the games Sims 4. And after i sepnt almost 40 DOLLARS ON A GAME THAT DOSENT WORK.. it told me to go to my games and i can play it! i tried to find it but no.. there is somethint wrong..
05-13-2015 05:12 PM
It seems that I am posting this two years after this issue has been around but I discovered the mysterious solution to this hectic problem. I am was directed to the page on the website to find the "My Games" tab, however couldn't find it. It was only until a tech guy told me to download the application found easily on the website) that I would find my games there. I did and was able to redeem the code and download the Sims 4 like promised.