IVE ALREADY ACTIVATED MY SIMS 3 YET ITS DISAPPEARED FROM MY ORIGIN ACCOUNT HELP!! DISC/P/C

[clawdeen13]

sorry new to this.

i bought the game a few months back installed and activated it. but now origin wants me to re activate my game and i can only use the code once and also my game has disappeared from my origin account HELP!!

REGARDS IN ADVANCE 

CLAUD..

[gabby5132001]

I've got the same problem! I haven't found a solution yet. I think we just have to buy The Sims 3 again. It sucks, but I guess that's just what we have to do.

[rumbutter]

no you will not have to buy it again

scroll down to The Game does not show up in Origin to download

http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/m-...

if you need to contact CS after that

They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

[kaitlynfulton09]

The same exact thing happend to me too! I got sims 3 this past Christmas and a few days ago I had to update Orgin and now it wants me to reactivate my sims 3, but the code doesn't work because I have already used it! My friend updated her Orgin and it worked perfectly fine so I don't understand!

[crinrict]

Contact a Customer Support game advisor so they can take a look at your account to find out what's going on

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page