I need to change my email and Security Question

[tamtomtim]

I have a problem change my email address because I do'nt remember the security question.
The E-mail address server NANA10 closed and transferred to the server OUTLOOK
But when I Clicks to send an email to recovery, I does't get the e-mail.

and I forgot how I wrote the answer to the security question even though I know the answer/
I buy new packages. And I'm trying to install them.
When I logged https://store.thesims3.com/myAccount.html I get .....

Be Right Back!

Our site appears to be down right now. Don’t worry, we have one of our best people working on it.

Please, and thank you for rapid response.

[rumbutter]

for lost/forgotten/merge accounts you need to contact CS

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

and if your having trouble with the sims 3 site try try clear the internet cache and or switching browsers if using safari,opera or chrome try IE or firefox