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Posts: 1
Registered: ‎10-19-2013

I lost my registration code for Sims 3

So I finally got a new laptop after the last one was given away to my father. I have the box for the Sims 3 game but the thing is I've lost the booklet that had the registration code on it and I've searched for literally a week and can't find it ANYWHERE. I've checked everywhere and I don't know. What can I do to get the code back? Or get a new code or something?? Please help.

Posts: 38
Registered: ‎08-24-2013

Re: I lost my registration code for Sims 3

This should have the info you require:


[FAQ] Lost and broken DVDs and missing serial codes - What to do ?


Posts: 1
Registered: ‎03-07-2015

Re: I lost my registration code for Sims 3

Do you know how to get back on to it
Posts: 1
Registered: ‎08-08-2015

Re: I lost my registration code for Sims 3

hello anyone help i lost my product code

Posts: 2,846
Topics: 10
XP: 344
Solutions: 226
Registered: ‎02-16-2015

Re: I lost my registration code for Sims 3

Hi  @chloelouisevicky

There are a few methods to try if you have lost your serial code.

  • Finding it on Origin
  • Finding it in the registry/Terminal if you have a MAC
  • Contacting customer support

Finding it on Origin

Open and login to the Origin client (if you do not have it already installed, you can download it here: )
Go to your My Games
Find the game "icon" and right-click on it
View Game Details
You'll see the code under Product Code

Finding it in the registry [PC]:

You need to be signed in as an Administrator first. Windows may require your permission to open the
Registry Editor and if so, just click on yes.

Press the Windows key on your keyboard and type regedit in the search bar and press Enter.
Click on 'File' at the top left of the window that opens then click on Export.
Choose a location and name for the file as this will be your backup registry file.
Click Save.
This backup is created just as a precaution.
Now to find your serial codes for each specific EP or SP installed on your computer:

Expand the HKEY_LOCAL_MACHINE folder.
Expand the SOFTWARE folder (Wow6432Node for 64 bit systems)
Expand the Electronic Arts folder.
Expand the Sims folder
Expand the EP or SP you need the code for
Click on ergc and in the box to the right under 'Data' you will see the code
Write it down somewhere safe
Repeat above steps for each EP

Finding it in Terminal [MAC]

BlubellFlora's guide:

Customer Support:

If none of those above methods have worked for you, contact a game advisor: . For help with navigating the site, see this:

Credit to Crinrict for above steps:

Best of luck and happy gaming

If your problem wasn't solved, or no one has gotten back to you - please post again in your respective thread or contact EA Customer Support

There is no guarantee that my suggestions will solve your problem. I do not work for EA and assist in my own free time, so please be considerate.

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Happy gaming!