02-27-2013 11:57 AM
I can't log into my Sims 3 account at all yet origin works perfectly fine. I have changed my password several times and tried to log in straight away so the password isn't wrong. The language is definitely set to English UK but when it was set to United States it came up with the message Be Right Back!
02-27-2013 01:34 PM
Try clearing your browser cache or use another browser.
If that doesn't help, contact customer Support
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contac