Help us improve Answer HQ! Take Survey No, Thanks
Ask. Answer. Be the Hero.
Showing results for 
Search instead for 
Do you mean 
Reply
Keeper
Shiels576
Posts: 1
Registered: ‎09-06-2012

I can't install Sims 3 Supernatural

I was wondering if I am doing something wrong or something, because I bought Sims 3 supernatural online off origin and I downloaded it and everything but now it just wont install first it is saying Please use The Sims 3 Launcher and update your version of the Sims 3 before installing this product.

So I update it by the Sims 3 launcher and it still wont work.

 

Please Please Please help me.

crinrict
Posts: 49,499
Topics: 180
XP: 4,684
Solutions: 4,257
Registered: ‎07-18-2012

Re: I can't install Sims 3 Supernatural

What is your base game version right now ?

To find out, open your launcher and hover over the little base game icon in the lower left part of the launcher. It should say 1.38.



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
babybug0516
Posts: 3
Registered: ‎09-10-2012

Re: I can't install Sims 3 Supernatural

Yes, im having the exact same problem. A few days ago I bought and downloaded Supernatural, but it wont let me install! When I go on Origin to update it says go to launcher and update, and when I go to launcher to update it says go to Origin to update...My version on launcher says its 12.0.273.017001 :smileysad: i really want to play this game so please help! I have tried looking everywhere for an answer.

crinrict
Posts: 49,499
Topics: 180
XP: 4,684
Solutions: 4,257
Registered: ‎07-18-2012

Re: I can't install Sims 3 Supernatural

That's not the base game version

 

To find out, open your launcher and hover over the little base game icon in the lower left part of the launcher.



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
babybug0516
Posts: 3
Registered: ‎09-10-2012

Re: I can't install Sims 3 Supernatural

It says now that i have version 1.36.45.017001

crinrict
Posts: 49,499
Topics: 180
XP: 4,684
Solutions: 4,257
Registered: ‎07-18-2012

Re: I can't install Sims 3 Supernatural

Download this patch: http://akamai.cdn.ea.com/eadownloads/u/f/sims/sims3/patches/Sims3_1.38.151.018001_from_1.36.45.01700... and once downloaded, double click to install.



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
babybug0516
Posts: 3
Registered: ‎09-10-2012

Re: I can't install Sims 3 Supernatural

Wow! Ty so much! It worked great. Thank you. <3

crinrict
Posts: 49,499
Topics: 180
XP: 4,684
Solutions: 4,257
Registered: ‎07-18-2012

Re: I can't install Sims 3 Supernatural

[ Edited ]

Great it did.



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
cloudsixtynine
Posts: 5
Registered: ‎09-22-2012

Re: I can't install Sims 3 Supernatural

the same thing happens to me, but i don't have the same version =( i really want to play supernatural except i can't without updating the sims 3 launcher which won't workk

crinrict
Posts: 49,499
Topics: 180
XP: 4,684
Solutions: 4,257
Registered: ‎07-18-2012

Re: I can't install Sims 3 Supernatural

What version do you have ? What error are you getting ? What operating system are you on ?



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.