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Keeper
Posts: 5
Registered: ‎08-19-2012
Accepted Solution

I can't find the disk to my Sims 3 Pets Game!

Hi,

I've had the Sims 3 Pets installed on my laptop for a number of months and I can't find the disk to play the game! I've looked every-where! Is there any way I can still play?

Thanks

Posts: 57,227
Topics: 219
XP: 5,817
Solutions: 4,821
Registered: ‎07-18-2012

Re: I can't find the disk to my Sims 3 Pets Game!

You can redeem your serial code with Origin and get the download version: https://help.ea.com/article/redeem-your-serial-code-in-origin



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA. I give advise to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you
Wanna become a helper and need a Mentor ? Check out the Mentor thread

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
Posts: 5
Registered: ‎08-19-2012

I Can't Play The Sims 3 Pets

Hi,

I've already asked for help about this issue but it didn't work. I already have Sims 3 Pets installed on my laptop and I have already redeemed the serial code, however I've lost the disk to play the game and I don't know what to do!?

Posts: 57,227
Topics: 219
XP: 5,817
Solutions: 4,821
Registered: ‎07-18-2012

Re: I Can't Play The Sims 3 Pets

[ Edited ]

It's better not to start a new thread. Even though it shows as solved, you can still right in it (you can even revoke the solve). For the helpers it's easier to have the full info, what you've already tried and what not.

 

You're old thread is here: http://answers.ea.com/t5/The-Sims-3/I-can-t-find-the-disk-to-my-Sims-3-Pets-Game/m-p/10666

 

Have you trouble redeeming it on Origin or what was the exact issue ?

 

 



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA. I give advise to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you
Wanna become a helper and need a Mentor ? Check out the Mentor thread

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
Posts: 5
Registered: ‎08-19-2012

Re: I can't find the disk to my Sims 3 Pets Game!

Hi,

 

Sorry for starting a new thread, I didn't know how to un-mark this one as solved. Basically, I can't put the serial code in the link that you gave me because I have already redeemed the serial code. It's just when I go onto the Sims 3 Launcher and click play, it doesn't work because I don't have the disk. 

Posts: 57,227
Topics: 219
XP: 5,817
Solutions: 4,821
Registered: ‎07-18-2012

Re: I can't find the disk to my Sims 3 Pets Game!

So when you go to that activate page you get an error that it's already redeemed ? Did you ever redeem it at Origin before ? I'm not really a specialist on Origin since I don't use it myself but you should be able to add the game to your Origin library this way and then start the game from there.

 

I do believe you need to uninstall the disc version first but I would not do that until the game is added to your Origin library. All I know about how to do that is in that link I gave you.

 

Maybe someone else knows more about redeeming serial codes on Origin. You might also need to contact Customer Support.



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA. I give advise to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you
Wanna become a helper and need a Mentor ? Check out the Mentor thread

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
Posts: 5
Registered: ‎08-19-2012

Re: I can't find the disk to my Sims 3 Pets Game!

Yeah, I've already redeemed it on Origin. I just can't play it because I don't have the disk! Thank you for your help, I'm going to try and contact customer support but their online chat thing is never open! So I guess I'll just email them :-)

Posts: 57,227
Topics: 219
XP: 5,817
Solutions: 4,821
Registered: ‎07-18-2012

Re: I can't find the disk to my Sims 3 Pets Game!

If you redeemed it and have it in Origin, you'll need to uninstall the disc version and install the Download Version from Origin. Then you won't need the disc anymore.



Good Luck and Happy Simming
Crin

Trennlinie

Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA. I give advise to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you
Wanna become a helper and need a Mentor ? Check out the Mentor thread

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
Posts: 5
Registered: ‎08-19-2012

Re: I can't find the disk to my Sims 3 Pets Game!

Thanks. I'm speaking to someone on the EA Chat thing now so hopefully it will be resolved!

Posts: 301
Registered: ‎07-18-2012

Re: I can't find the disk to my Sims 3 Pets Game!

Hello,

 

This message to let you know that both threads have been merged into one single thread.

starryknight22 don't hesitate to get back here to let us know if your problem was solved. :robothappy: 

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