I bought The Sims 3 Into the future through origins and it says

[quinze85]

I bought The Sims 3 Into the future through origins and it says product code invalid when I try to register it on The Sims 3 website

Any Suggestions?

[crinrict · Accepted solution]

Did you buy it on the same account ?

You probably need to contact a game advisor for further help

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page

[crinrict]

If you bought it through Origin, you don't need to register it. It auto-registers.

Do you already have an account on thesims3.com with your base game on it ? If so, it should be on there already.

[quinze85]

I already had an account through origins but when I go to the Sim3 website it's not listed as one of my games it also shows up as Unknown game when I click on it to play it

[crinrict · Accepted solution]

Did you buy it on the same account ?

You probably need to contact a game advisor for further help

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page