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Keeper
geeeeeemalai
Posts: 3
Registered: ‎01-22-2013

I bought The Sims 3 - Hidden Springs from origin and tried to redeem my code and it said that it had already been used even tho i haven't even been on the game before? what do i do???

 
EA_Ursula
Posts: 13,179
XP: 1,866
Solutions: 2,834
Registered: ‎07-18-2012

Re: I bought The Sims 3 - Hidden Springs from origin and tried to redeem my code and it said that it had already been used even tho i haven't even been on the game before? what do i do???

Hi geeeeeemalai,

 

If you buy your game from Origin, you don't have to register it anymore. Read more about it here:

http://answers.ea.com/t5/The-Sims-3-Store/Information-How-to-Register-The-Sims-3/m-p/395002

Keeper
geeeeeemalai
Posts: 3
Registered: ‎01-22-2013

Re: I bought The Sims 3 - Hidden Springs from origin and tried to redeem my code and it said that it had already been used even tho i haven't even been on the game before? what do i do???

thats not what im asking, i need to redeem the code before i can use the game, because the game doesn't show up in either origin or the sims 3 website but for some reason my both origin and the sims 3 website say my code has been used but i haven't even downloaded the game yet...seen as it is a store item and not an expansion pack i need the code to redeem it

Keeper
geeeeeemalai
Posts: 3
Registered: ‎01-22-2013

Re: I bought The Sims 3 - Hidden Springs from origin and tried to redeem my code and it said that it had already been used even tho i haven't even been on the game before? what do i do???

every time i put my code in it says this

 

'The code you entered has already been used. Please check the code entered and try again. If you continue to receive this error it may be that the code has already been applied. If you need further assistance, please go to Contact Us.'

 

why?