I Can't Download From The Sims 3 Exchange? [ Edited ]

[cammyeverdeen]

I'm not sure whether this has already been asked, but I have googled the problem and I haven't found an answer. It's happened a couple of times, and the first time or so I thought I'd just try again later. But it still isn't working.

So basically, when I try to download something (ANYTHING!)  this comes up:

Upgrade your registration for The Sims 3 Community!

You must be a game-registered user to use certain community features.

Purchase one of our games by visiting your local retailer or by browsing our Games Page.

Already own a Sims 3 game? Please register your game and get full access to the site's features.

But my game is already registered, and with this account. But, I try anyway because I really want to download this...

So I follow the register game link, type in my code and this appears:

The serial code you entered is invalid. Please enter a valid serial code and re-submit. What does this mean?

• You may have entered the code wrong. (NOPE)
• You may have already used the code for another account on this site. (NOPE)
• You may have purchased a used copy of the game and the serial code was used by the original owner.
• If you purchased a digital version of The Sims 3 (base game, expansion pack, or stuff pack) from Origin, your game is automatically registered to your account. You do not need to re-register your serial code with TheSims3.com.

 My game is a used copy, I bought it second hand, but I downloaded Riverview with this account and it worked fine. So I just don't understand.

Please, any help would be welcome.

EDIT:

I'm pretty sure I registered the game when I first got it. If I haven't, and my code is already in use, then what should I do?

[crinrict · Accepted solution]

Funny enough there's only Riverview showing as registered on public myPage. I have no idea why you where able to get Riverview but you do need to have the base game registered to download from the Exchange.

Did you try to register the base game ? Did you get a success message ? Not all used games were registered before so it's basically a matter of previous registration not if it was owned by someone else or not.

[cammyeverdeen]

Also, my game is Sims 3 base game on PC, with only Riverview and nothing else downloaded. It's (fairly) new for me, as I've been playing since about October 2013, and I'm not an expert at anything.

Sorry if I was a little ranty earlier mileywink:

[crinrict · Accepted solution]

Funny enough there's only Riverview showing as registered on public myPage. I have no idea why you where able to get Riverview but you do need to have the base game registered to download from the Exchange.

Did you try to register the base game ? Did you get a success message ? Not all used games were registered before so it's basically a matter of previous registration not if it was owned by someone else or not.

[wynteramethyst]

I have exactly the same problem and even though I bought the game second-hand the person I bought it from never registered it online, just used the disc. I know that my game is registered through origin and when I go to my page on the Sims 3 site it says that the Sims 3 is registered yet every time I try to download something it tells me I have to register something. It's driving me nuts!