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Keeper
cloopreesee
Posts: 1
Registered: ‎12-26-2012

Hidden Springs Issues

I bought The Sims 3 Hidden Springs awhile back, when it first came out. I downloaded it, and it worked perfectly. After about a month of not playing, I came back. A new patch had been created so I of course patched my game. When I tried to begin a new world, a list of possible worlds to play came down, some I had purchased, some I had not. My intent was to play on my newest world, Hidden Springs, however that option was unavailable to me. The game was claiming that I had never purchased Hidden Springs, although clearly I had, as the most recently saved world had been in fact, Hidden Springs. I have since tried installing and reinstalling the game, but whenever I try to redeem the code on my Sims account, I'm told I cannot because the code is already in use. It worked the first time, so my question is, what has happened to it since?  

crinrict
Posts: 47,666
Topics: 176
XP: 4,460
Solutions: 4,121
Registered: ‎07-18-2012

Re: Hidden Springs Issues

Does it show up if you turn off the ingame shop in your options ? If it doesn't, try reinstalling all Store Content using the method described here: 

http://answers.ea.com/t5/The-Sims-3/Sims-3-store-content-will-not-install/td-p/46724/

 

Check your purchase History: https://store.thesims3.com/purchaseHistory.html to redownload everything if you don't have the files anymore.



Good Luck and Happy Simming
Crin



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