12-26-2012 12:35 PM
I bought The Sims 3 Hidden Springs awhile back, when it first came out. I downloaded it, and it worked perfectly. After about a month of not playing, I came back. A new patch had been created so I of course patched my game. When I tried to begin a new world, a list of possible worlds to play came down, some I had purchased, some I had not. My intent was to play on my newest world, Hidden Springs, however that option was unavailable to me. The game was claiming that I had never purchased Hidden Springs, although clearly I had, as the most recently saved world had been in fact, Hidden Springs. I have since tried installing and reinstalling the game, but whenever I try to redeem the code on my Sims account, I'm told I cannot because the code is already in use. It worked the first time, so my question is, what has happened to it since?
12-26-2012 12:37 PM
Does it show up if you turn off the ingame shop in your options ? If it doesn't, try reinstalling all Store Content using the method described here:
Check your purchase History: https://store.thesims3.com/purchaseHistory.html to redownload everything if you don't have the files anymore.
Good Luck and Happy Simming