Re: Help!

by crinrict
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Original Post

Help!

★★★ Newbie

I had a sims account back in 2009 when I first got the sims 3. It always kept me logged in so today I baught one of the sims packages and it took the money out of the bank and everything but I couldn't get to it. So I thought maybe I needed to get on to the actual website instead of the game and it wouldn't log me in. My dad was the one who made up the password and I couldn't remember it and neither could he. So he went in and finally figured it out and changed the email to mine and I put in my own password. When I logged into the sims (I did NOT create a new account) it said I never purchased amything and I had no sim points but it says on my bbt account that I did buy it. Idk what to do. I need my money back or get what I payed for!

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Re: Help!

Hero
Contact a Customer Support game advisor so they can take a look at your account to find out what's going on

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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