Help my start up [ Edited ]

[emi1235]

ok so my computer crashed so i had to re-download my sims3 regular game and my sims3 pets game. once they had finished downloading i went to start it up. please note that i lost all my memory (i forgot to back it up) when i hit the big green button my arrow changed to a circle and just kept swirling. so being the fast moving person i am i click a couple times on it and then a notice came up saying that it was not working and that it had to close the program. this now happenes every time i try to start it up. i have tried many of the things that the EA help center sayts but nothing works. i have loads of gbs left and i deleated every dowloaded extra i had. i also uninstalled sims3 pets. im on the verge of tears im so frustrated! please help me!

[Matshelge]

Could you try to open up the folder that sims 3 is installed into, and launch the game with the Sims3EP5.exe and see if it starts up? (If you uninstalled Pets, you might not have this file, so please try Sims3.exe instead)

[crinrict]

If matshelge's solution does not work, try the Resetting to factory settings tip described here: http://answers.ea.com/t5/The-Sims-3/Troubleshooting-Steps/m-p/714/message-uid/714#U714

[emi1235]

well i could not find that folder but i found something that said it was about the launcher and this is what it said-

2012/08/01|21:31:55|assetId: 6184571|Exchange Download Failure. Download manifest server error.|This item has dependencies on EP or SP content that seems to be missing. The missing EP or SP content will be replaced with proxies.|<error code="CLIENT_ERROR"> <message type="friendly">This item has dependencies on EP or SP content that seems to be missing. The missing EP or SP content will be replaced with proxies.</message> <message type="debug">The version installed on the game client is not compatible with the required version for this content.</message> </error> ||Build Version: 10.0.96.013001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com| 2012/08/01|21:32:24|assetId: 6184571|Exchange Download Failure. Download manifest server error.|This item has dependencies on EP or SP content that seems to be missing. The missing EP or SP content will be replaced with proxies.|<error code="CLIENT_ERROR"> <message type="friendly">This item has dependencies on EP or SP content that seems to be missing. The missing EP or SP content will be replaced with proxies.</message> <message type="debug">The version installed on the game client is not compatible with the required version for this content.</message> </error> || 2012/08/01|21:34:58|assetId: 6186220|Exchange Download Failure. Download manifest server error.|This item has dependencies on EP or SP content that seems to be missing. The missing EP or SP content will be replaced with proxies.|<error code="CLIENT_ERROR"> <message type="friendly">This item has dependencies on EP or SP content that seems to be missing. The missing EP or SP content will be replaced with proxies.</message> <message type="debug">The version installed on the game client is not compatible with the required version for this content.</message> </error> || 2012/08/01|21:37:29|assetId: 6188645|Exchange Download Failure. Download manifest server error.|This item has dependencies on EP or SP content that seems to be missing. The missing EP or SP content will be replaced with proxies.|<error code="CLIENT_ERROR"> <message type="friendly">This item has dependencies on EP or SP content that seems to be missing. The missing EP or SP content will be replaced with proxies.</message> <message type="debug">The version installed on the game client is not compatible with the required version for this content.</message> </error> || 2012/08/01|22:23:16|OFB-SIM3:54847|Store Download Failure. Download manifest server error.||||Build Version: 10.0.96.013001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com| 2012/08/01|22:23:34|OFB-SIM3:45098|Store Download Failure. Download manifest server error.|||| 2012/08/01|22:24:07|OFB-SIM3:54847|Store Download Failure. Download manifest server error.|||| 2012/08/01|22:29:24|OFB-SIM3:46184|Store Download Failure. Download manifest server error.|||| 2012/08/01|22:30:00|OFB-SIM3:46185|Store Download Failure. Download manifest server error.|||| 2012/08/01|22:32:36|OFB-SIM3:48392|Store Download Failure. Download manifest server error.|||| 2012/08/01|22:33:11|OFB-SIM3:34127|Store Download Failure. Download manifest server error.|||| 2012/08/01|22:35:18|OFB-SIM3:46182|Store Download Failure. Download manifest server error.||||

as you can see (just skim thru it) the last few things say error now i know aloit about technology but i dont understand what this means...i will try the other soloution but i dont know how big the backer uper thing neeeds to be (in gigabites)

[emi1235]

nope that didnt work either!!!!! i am fine with buying a new game disk but i dont want to buy a whole new one if its the computers fault or if the same thing will just keep happening......oh and i have an acer computer and a dell drive thing. please i really need help!!!!!!

[crinrict]

That log is just about stuff you've downloaded from the Exchange and the Sims 3 Store. Shouldn't have anything to do with the problem at hand.

Don't buy a new disc, I'm sure there's a solution to this.

1. Where did you download it from ? Origin or some other site ?

2. What do you mean by 'lost all my memory ?

3. What's the exact error message your getting ?