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Keeper
kweepaleep
Posts: 2
Registered: ‎04-20-2013

Game won't recognize my video card (Geforce GT 635M)

Hi,

 

I just bought a new laptop. When I try to play Sims 3, the game says it doesn't recognise my video card. I've got a Geforce GT 635M video card, and an integrated Intel HD graphics 4000. Of course I try to play the game with my Geforce, but the video card is not recognized. However, on the Sims website, it says all Geforce GT video cards are supported! I'm running Windows 8 64bit by the way. I've got the latest game updates and the latest Geforce drivers.

 

What seems to be the problem?

 

Thanks in advance, I real;y wanna play the Sims again! :cathappy:

crinrict
Posts: 45,474
Topics: 168
XP: 4,190
Solutions: 3,963
Registered: ‎07-18-2012

Re: Game won't recognize my video card (Geforce GT 635M)

See if any of these links help you:

 

http://www.modthesims.info/showthread.php?t=481768

 

http://simswiki.info/wiki.php?title=Game_Help:Getting_new_graphics_cards_recognized_by_the_game



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Keeper
kweepaleep
Posts: 2
Registered: ‎04-20-2013

Re: Game won't recognize my video card (Geforce GT 635M)

The first link pretty much describes what I already tried. I run the game with the setting that my Nvidia GeForce SHOULD be turned on. It even shows GPU activity in the icon. However, the game still doesn´t recognise the videocard. So then I tried the 2nd link, to manually put the graphics card in the supported Graphicscards list. But this also seems impossible. In order to put my graphics card info in the list, you should consult the Deviceconfig.log file, in which you can find your graphics device information. But instead of showing 'real' concrete graphics device information, it shows up like this: === Graphics device info === Number: 0 Name (driver): TransGaming SwiftShader Software 3D Renderer Name (database): TransGaming SwiftShader Software 3D Renderer [Found: 0, Matched: 0] Vendor: Chipset: Vendor: 0000, Device: 0000, Board: 00000000, Chipset: 0000 Driver: SwiftShader, Version: 29559.2.0.1876, GUID: 00000000-0000-0000-0000-000000000000 Driver version: 1876 As you can see, there isn't a Device ID displayed in the Deviceconfig.log file. So I've got no device information to put in the GraphicsCards.sgr file! I guess that the game doesn't recognise my graphics card at all? The weird thing though, The Sims Medieval has no trouble recognizing my GeForce at all. Maybe you know / can tell me the Device ID that I should have? Again, my graphics card is a Geforce GT 635M. (I don't know whether this will help, considering the game may still not recognise the card, but it's something I haven't tried yet.) Please help me fix this, it's really annoying having a decent laptop and still won't be able to play the Sims
crinrict
Posts: 45,474
Topics: 168
XP: 4,190
Solutions: 3,963
Registered: ‎07-18-2012

Re: Game won't recognize my video card (Geforce GT 635M)

I really don't know too much about that file. I have never used it myself.

 

Have you tried resetting the graphic card: http://www.ehow.com/how_4967194_reset-nvidia-graphics-card.html ?

 

That's all the ideas I have and my suggestion would be to make a post in the modthesims help forum. Much more techie people there.

 

Sorry I can't be of more help.



Good Luck and Happy Simming
Crin



Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.