Game crashes at loading screen

[timmycutts]

I recently bought The Sims 3: Supernatural via Origin and I installed the latest patch along with the expansion, but, when I try to play it, it gets to the loading screen and just crashes. I opened the debugger and it says "Unhandled win32 exception has occured in TS3W.exe [*insert random four-digit number here*]". I've tried every method of troubleshooting that I could think of, including running without custom content and altering the DEP settings, but to no avail. I uninstalled the expansion and tried running it, also with no success, which I'm pretty sure means that it's definitely caused by the patch, since I haven't had any problems before.

My current version number is 12.0.273.018001, I have the following expansions installed:

• World Adventures
• High-End Loft Stuff
• Ambitions
• Fast Lane Stuff
• Late Night
• Outdoor Living Stuff
• Generations
• Town Life Stuff
• Pets
• Showtime

My computer also has the following specifications:

• 2GHz processor
• 4GB RAM
• ATI Radeon 3100 graphics
• Windows 7 Home Premium 32-bit

Hopefully all that information is concise enough for someone to be able to help.

[crinrict · Accepted solution]

Did you ever install any mods in the old place in programs or use the installer helper Monkey ? If so, have you checked if you got rid of the folder there ?

[crinrict]

Are you using mods ? Running without cc does not get rid of those, you need to remove the mods folder and delete the cache files

Go to documents\ea\thesims3 and delete these files

• CASPartCache.package
• compositorCache.package
• scriptCache.package
• simCompositorCache.package
• socialCache.package

[timmycutts]

I have tried that. While I was trying to figure out how to fix it, I went through the crashing checklist on SimsWiki, but none of them helped.

[crinrict]

Is your windows and all of its components up-to-date ?

[timmycutts]

It is (now), but I've tested and it's still not working.mileyfrustrated:

[crinrict · Accepted solution]

Did you ever install any mods in the old place in programs or use the installer helper Monkey ? If so, have you checked if you got rid of the folder there ?

[timmycutts]

I thought I had gotten rid of all of my mods when I went through the checklist, but I went through the folders again, as well as the ones in my documents, and found one or two that I'd missed. I also got rid of a bunch of back-up files for content that I don't use and it seems to work fine now, so I'll try installing the EP again in the morning and see how it goes.

[crinrict]

Could you accept one of the posts as a solution so people see this is sovled as well as what the solution was ?

[messie09]

How did you solve your problem?

[crinrict]

They removed their incompatible mods.