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Keeper
amber8900
Posts: 9
Registered: ‎03-09-2013

Fix "Unknown Error Occurred"? SIMS 3 MAC

[ Edited ]

Hi

 

I downloaded & installed The Sims 3 downloadable version onto my MAC computer. After installing, I clicked on the game & as it opened, it said "Unknown Error Occurred." I tried deleting files in my library, but there were none suitable to delete. I am re-installing & re-downloading the game now, but it might happen again. Please help - I know this has happened to a LOT of people. What do I do? Thanks

 

Amber8900:smileyhappy:

gaa17
Posts: 2,108
XP: 118
Solutions: 209
Registered: ‎02-27-2013

Re: Fix "Unknown Error Occurred"? SIMS 3 MAC

Hi amber--

 

So this is a really common issue for Mac people, however it doesn't usually happen when the game first loads; I've only had that happen to me once and the next I opened it, it was fine.  For most people, it happens after a little while of play. Were you opening the game for the first time? Did you get any errors during installation and/or did you already add mods or any custom content?  

Keeper
Marassia
Posts: 6
Registered: ‎03-10-2013

Re: Fix "Unknown Error Occurred"? SIMS 3 MAC

I have this problem everytime I install an Expansion pack.

TO SOLVE:

1. Go into the application, "Disk Utility"

2. You're gonna see a thing-a-ma-bob that says "Recovery HD"

3. Click it

4. Now click "Restore"

5. Now "Recovery HD" should be in bold print.

6. Now uninstall everything Sims 3 (doing a back-up before this is pretty imperative!)

7. Start installing again

 

This fixed the problem for me, I hope it does for you too!

Keeper
amber8900
Posts: 9
Registered: ‎03-09-2013

Re: Fix "Unknown Error Occurred"? SIMS 3 MAC

Hi, I recently re-installed origin and redownloaded & reinstalled both games, and they worked PERFECTLY! But thanks to anyone who gave a suggestion! If anyone has this problem, try this suggestion out ~ hope it helps you, too! If not - you can even talk to a game advisor or an expert, they really are helpful! :smileyhappy:

Sentinel
pennstatefan73
Posts: 3
Registered: ‎03-04-2013

Re: Fix "Unknown Error Occurred"? SIMS 3 MAC

[ Edited ]
Spoiler
 

 

Running on mac mountain lion 10.8.4

ERASE ALL THE SIMS 3 FROM YOUR COMPUTER AS MUCH AS YOU CAN FIND AND EMPTY THE TRASH

 

there are two ways this may work:

 

so ive had this problem for two days straight I've gotten errors from unknown error occurred to the icon just disappearing. the way i have found that this worked is i logged into my GUEST  login in mac and downloaded it there. Then went back to my main login to update and play.

 

That may work for some. But this worked for me the BEST

 

I plugged in an external drive like thumb drive, usb storage, something with more then 6gb available. I then went to GUEST login page and installed the sims 3 on that external drive. I went BACK to my main login opened the game and updated. I Launch the game from the thumb drive and its working for me!

 
[img]http://i12.photobucket.com/albums/a230/podlesnypics/ScreenShot2013-04-22at123607PM_zps4489f37a.png[/...

 

Keeper
paulinacanton
Posts: 2
Registered: ‎07-13-2013

Re: Fix "Unknown Error Occurred"? SIMS 3 MAC

you just re-installed them?????????

Keeper
Vaughn72
Posts: 1
Registered: ‎03-15-2013

Re: Fix "Unknown Error Occurred"? SIMS 3 MAC

This has been going on WAY too long. If this was a PC problem they'd have it fixed in a couple days but because it's a Mac problem it gets set on the back shelf until someone feels like dealing with it. Bottom line is EA needs to get off their fat, overpaid, lazy, rear ends and FIX THE EFFING PROBLEM!!!!!!!!!!!!!!!!!!

Keeper
hannahlouiseford
Posts: 1
Registered: ‎08-28-2013

Re: Fix "Unknown Error Occurred"? SIMS 3 MAC

Once I click Recovery HD and restore nothing turns to bold print?

Keeper
pukapanda123
Posts: 1
Registered: ‎01-06-2014

Re: Fix "Unknown Error Occurred"? SIMS 3 MAC

i don't know the way to recovery hd, can you show me carefully

Marshall
caspinwall
Posts: 1,616
Registered: ‎11-16-2013

Re: Fix "Unknown Error Occurred"? SIMS 3 MAC

For Mac simmers having this problem, please see the first post of the main Mac help thread:

 

http://answers.ea.com/t5/The-Sims-3/Links-to-Mac-help-threads-and-guides/td-p/749664

 

Try the tips under 'primary things to try first'.

 

I see that some folk have tried reinstalling the game. So, if all else fails and you decide to reinstall, be sure to cleanly uninstall first.  When you uninstall TS3 games on your Mac using the uninstaller, the game leaves behind stray files and isn't completely removed from your computer. These files may conflict with future installations. It is best to completely remove them. BluebellFlora's website provides a guide on how to do this:

http://bluebellflora.com/the-sims-3-on-a-mac/how-to-do-a-clean-uninstall-and-reinstall-on-a-mac/

After cleanly uninstalling, install the base game and patch it up to date. If you cannot update via the Launcher, download and apply the latest cumulative manual patch (called the superpatch) for Mac.

Check that your game works properly. Then install any EPs and SPs that you own, in order of release date.