[FAQ] Invalid and Used Serial Codes & Games not showing up in Origin

by crinrict
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Original Post

Re: [FAQ] Invalid and Used Serial Codes & Games not showing up in Origin

Community Manager

I updated this thread with the latest information about registering the game on Origin:

[Information] How to Register The Sims 3



Your friendly neighbourhood forum admin.

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Message 71 of 96 (934 Views)

Re: [FAQ] Invalid and Used Serial Codes & Games not showing up in Origin

★★★ Newbie

I BOUGHT THE GAME LIKE 5 MONTH AGO AND HAVENT USED

 

NOW I HAVE TRIED EVERY WAY YOU POSSIBLY CAN FOR THE CODE AND IT STILL SAYS ITS BEEN USED HOW? HAS SOMEONE HACKED IT I AM GOING TO GET A REFUND 100% IF SOMEONE HACKED IT

Message 72 of 96 (938 Views)

Re: [FAQ] Invalid and Used Serial Codes & Games not showing up in Origin

Hero

Did you contact customer support ?

 

 

Game advisors can be found through live chat.

  1. https://help.ea.com/en/contact-us/ 
  2. Set your language to US at the bottom
  3. Describe your issue with a few words
  4. Select Product: The Sims 3
  5. Select Category: Billing/Purchasing or Account Management
  6. Select Platform: PC
  7. Click Find solution
  8. Scroll down and click I still need help
  9. Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 73 of 96 (936 Views)

Re: [FAQ] Invalid and Used Serial Codes & Games not showing up in Origin

★ Novice

I bought the Dragon Valley, I tried to Refresh My Games, and Logging out then in again. Didn't work. I'm trying at all costs not to unninstall the Origin app, so please. I don't know what to do.

Message 74 of 96 (862 Views)

Re: [FAQ] Invalid and Used Serial Codes & Games not showing up in Origin

★ Novice

I am going to assume that I am going to need to contact customer support but I thought it'd be worth a shot to see if my problem is simpler than that.

 

In 2011 I purchased several games from the UK and I registered them online through the sims3.com site.  I did that with all my games.  Just recently my computer died and I needed to reinstall all those games... only I left the actual games in the UK when I returned to the US.

 

I did a bit of research and discovered that I could play my games through origin and when I downloaded it, I was pleasantly surprised to see a couple of the games I had purchased had transffered over.  Some, not all.

 

I tried to install them using their product code and the error message I am receiving says that the game codes have already been redeemed.

 

I have logged out and logged back in and though the EA site shows that I have redeemed these games, they still do not all appear in my list of Origin games.

 

as of right now, all the games are working perfectly, I would just like to be able to download the ones for which I no longer have the disks.

 

Thanks much,

 

ehmygirl

Message 75 of 96 (829 Views)

Re: [FAQ] Invalid and Used Serial Codes & Games not showing up in Origin

Hero

Yeah, no nothing we can do for you. Contact the game advisors.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 76 of 96 (827 Views)

Re: [FAQ] Invalid and Used Serial Codes & Games not showing up in Origin

★ Novice

thought as much, thanks

Message 77 of 96 (822 Views)

Re: [FAQ] Invalid and Used Serial Codes & Games not showing up in Origin

★★ Novice

EA sucks when it comes to this. I told them my BF4 code had already been used by someone else and they just kept asking me contact the retailer, as if their system was hackproof.

 

There is a chance that our codes were unlucky enough to have been used but yet they are not being responsible here.

Message 78 of 96 (805 Views)

Re: [FAQ] Invalid and Used Serial Codes & Games not showing up in Origin

Hero

Did you buy the game with an autorized seller ? Did you contact the seller ? 

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 79 of 96 (804 Views)

Re: [FAQ] Invalid and Used Serial Codes & Games not showing up in Origin

★★★ Newbie

that is happining to me also

 

Message 80 of 96 (762 Views)