Dragon Valley redeem code

[Kateriny]

I bought The Sims 3: Dragon Valley. Installing it, everything went normally until the time of registration. I tried several times and only gave invalid code.
I searched again and found a number of complaints. Many others said the same forum that attempted to address in the store Saraiva, but still did not work out, because the exchange was made by another product, also with invalid code, precisely because the product must be of the same series. So, I decided to come straight here and request the solution of my problem in a way that seem to have solved: sending new serial number by email, [edit: email address removed]
I appreciate your attention and I look a solution.

[SandArcher]

Dragon Valley is a world, not a game and therefore needs to be downloaded through the Sims 3 website and not Origin. You can redeem the code here ( https://store.thesims3.com/myAccount.html ) and then it should appear in your purchase history for download: https://store.thesims3.com/purchaseHistory.html

Also look here for further information: http://answers.ea.com/t5/The-Sims-3-Store/Guide-Sims-3-Store-Worlds/td-p/1589911 and here: http://answers.ea.com/t5/The-Sims-3/FAQ-The-Sims-3-Store/td-p/333394