Help us improve Answers HQ! Take Survey No, Thanks

Disk Validation in Sims 3

by cowsgomoo27

Original Post

Disk Validation in Sims 3

★★ Newbie

I was given a Sims 3 disk for Mac/PC for Christmas in 2011. I had it and it worked fine. No problems. I then lost the disk and ordered a new one from eBay. The disk arrived today and I tried to install it, I got as far as going onto the 'play' button. Went through all the usual loading processes and then the message came up: We are unable to verify that your disk is a valid copy of The Sims 3. Please contact customer service. 

Any explanation?

Message 1 of 3 (85 Views)

Re: Disk Validation in Sims 3

  • What's your operating system ? 
  • Do you have any Store Content installed ?
  • Does the disc have any scratches ?

Good Luck and Happy Simmin


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims 4 or Sims 3 and The Academy

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 2 of 3 (82 Views)

Re: Disk Validation in Sims 3

★★★★ Novice

i have the sae problem  did you fix it?

Message 3 of 3 (55 Views)

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more

AHQ Origin Game Giveaway

We’re giving away games on Origin to helpful AHQ community members!

Find out more