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Posts: 1
Registered: ‎06-06-2013

Disk Validation in Sims 3

I was given a Sims 3 disk for Mac/PC for Christmas in 2011. I had it and it worked fine. No problems. I then lost the disk and ordered a new one from eBay. The disk arrived today and I tried to install it, I got as far as going onto the 'play' button. Went through all the usual loading processes and then the message came up: We are unable to verify that your disk is a valid copy of The Sims 3. Please contact customer service. 

Any explanation?

Posts: 63,712
Topics: 236
XP: 6,918
Solutions: 5,271
Registered: ‎07-18-2012

Re: Disk Validation in Sims 3

  • What's your operating system ? 
  • Do you have any Store Content installed ?
  • Does the disc have any scratches ?

Good Luck and Happy Simming


Please accept a solution if your issue is solved. XP is also appreciated
I don't work or have any association with EA. I give advise to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
Posts: 1
Registered: ‎09-05-2014

Re: Disk Validation in Sims 3

i have the sae problem  did you fix it?