@cdisco1 Please contact an Advisor as they will be able to check the code and see what exactly is going on:
1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com) 2. Make sure you are logged in (top right corner) and select 'Help with Game' 3. Find the affected game (if it's an account issue select Origin) 4. Select 'Contact Us' at the bottom right on the new page 5. Select your platform and then 'Next' 6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'. 7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.
